A developer has published a step-by-step guide for building an AI-powered upsell system that integrates with customer support platforms like Intercom or Zendesk. The system uses OpenAI's language mode…
Fin, an AI agent developed by Intercom, deploys to production about 200 times a day and uses a rigorous evaluation process including backtests, A/B tests, and monitored rollouts to ensure quality. In …
Most CEOs rebuilding their companies for AI are only about 40% of the way there, with growth stuck in the 10% to 30% range, according to a SaaS Capital Index analysis of 58 public companies as of June…
Intercom's AI agent Fin charges $0.99 per resolved support ticket, but outcome-based pricing for AI agents relies on escrow mechanisms to hold funds until a defined outcome is verified, with disputes …
Socket has moved its PHP and Composer support from Experimental to Beta, now enabled for all customers, with PHP reachability analysis generally available. The Socket Threat Research team has tracked …
Between 16th and 20th August, OpenAI replaced ChatGPT's search tool call from JSON to a compact query language with freshness windows, domain targeting, and verticals for products, places, images, and…
Per-seat SaaS pricing is breaking as AI agents replace human seats, with Intercom, Zendesk, and HubSpot moving to usage- or outcome-based pricing, and Sierra charging per resolved customer issue. GitH…
First-response time collapses to a software property when an AI agent owns first response, making the metric meaningless because every ticket is answered instantly regardless of service quality. The p…
Enterprise buyers are pushing AI agent startups to sign uptime SLAs modeled on cloud infrastructure contracts, but these agreements measure server availability rather than the probabilistic failures o…
A practical guide for UK SMEs on integrating AI into existing business processes highlights that while interest is high, only 18% have integrated AI. The guide recommends starting with customer servic…
A developer has built SARA, an open-source WhatsApp AI agent platform, after finding existing chatbot frameworks inadequate. The platform features 20 vertical-specific agent profiles with domain-speci…
Intercom announced Evals and Releases, a new evaluation system for its AI agent Fin that lets support teams test changes before going live, roll them out with control, and evaluate every live conversa…
A developer ran a support agent built in n8n 1,200 times to measure real-world AI agent costs, finding the model calls cost about a tenth of a cent per ticket, or roughly $1 per 1,000 tickets plus hos…
Intercom reports that over 93% of pull requests across its two main codebases are now Agent-driven, with more than 19% auto-approved without human review, a shift the company says reduced downtime fro…
Claire built an AI agent that reviews pull requests, scores their risk, auto-approves the safest ones, and sends questionable changes to Slack, all in a single Codex session using Vercel Eve. The agen…
Passionfroot, an AI-powered B2B creator-marketing platform founded in 2021 in Berlin by CEO Jen Phan and Patricia Wehner, has raised roughly $22.2M across three rounds, including a $15M Series A led b…
Startups in 2026 are replacing customer support headcount with AI agents, but successful deployments treat it as a tiered system, not a blanket replacement. Klarna's OpenAI-built assistant, which repo…
Front and Missive are no longer the same kind of product, with Front selling a customer service platform and Missive a collaborative inbox, and their pricing reflects that: Front runs $25 to $105 per …
The Model Context Protocol (MCP) 2026-07-28 specification, released last week with updated TypeScript, Python, Go, and C# SDKs, makes MCP a fully stateless protocol, removing the required handshake, M…
Claire Vo, host of the podcast, demonstrates how to build an AI code review bot called Merge Mommy using Vercel Eve in 30 minutes, which reads pull requests, scores them across six risk dimensions, au…