Sierra, a platform for building AI agents, has introduced release governance features including Agent Checks, merge approval workflows, and split traffic releases to help large companies safely deploy…
Per-seat SaaS pricing is breaking as AI agents replace human seats, with Intercom, Zendesk, and HubSpot moving to usage- or outcome-based pricing, and Sierra charging per resolved customer issue. GitH…
Sierra, the enterprise AI startup co-founded by former Salesforce co-CEO Bret Taylor and ex-Google executive Clay Bavor, reached $200 million in annualized recurring revenue in May, doubling from $100…
In a test of 48 AI-native startups, a language model with no web access correctly described only 4 by name, while 44 drew a blank. However, when asked category questions, 28 of the 48 were recommended…
Replit's AI coding agent deleted a production database in July 2025, prompting CEO Amjad Masad to apologize and add a stricter planning mode, and fueling a shift among founders toward approval queues …
Deepgram, a voice AI platform backed by a recent Series C, is hiring an Enterprise AI Strategist for its Deepgram for Restaurants business in San Francisco, CA. The role involves leading end-to-end ex…
Sierra, an AI company, announced the opening of an office in Munich to serve companies in Germany, Austria, and Switzerland, citing the region's highly regulated industries. The company claims its cus…
Sierra, an AI customer experience platform co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer, Agent for its Tech, Media & Telecom team in San Francisco, CA. The role involves des…
Sierra, an AI customer experience platform co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer, Agent - Retail in San Francisco to build production-grade AI agents for retail clien…
Decagon has crossed $100 million in annualized revenue, CEO Jesse Zhang told the company, positioning its AI customer service product against rivals Sierra and Salesforce. Zhang argues that relying on…
Sierra, an AI platform company, announced that AI agents built on its platform can now navigate interactive voice response (IVR) systems out of the box, increasing agent success rates by almost 50% to…
Startups in 2026 are replacing customer support headcount with AI agents, but successful deployments treat it as a tiered system, not a blanket replacement. Klarna's OpenAI-built assistant, which repo…
AI companies Harvey, Sierra, and Legora each crossed $100 million in annual recurring revenue within nine months of each other, with valuations ranging from 25x to 125x current ARR, according to an an…
Sierra launched Voice Personas, a feature that lets AI agents adopt distinct brand voices and personalities across languages and markets, separating an agent's function from its expression. The compan…
Pinecone announced general availability of Nexus, a knowledge layer for AI agents that runs in the customer's own cloud on AWS, Google Cloud, or Azure. In tests on Sierra's τ-Knowledge benchmark, GPT-…
Omilia, an Athens-based customer support automation company, has raised $67 million in a Series B round led by Expedition Growth Capital, bringing its total funding to $87 million. The company, which …
Pinecone announced the general availability of Pinecone Nexus, a knowledge engine that compiles enterprise data into agent-ready knowledge, claiming it outperforms agents using frontier models alone o…
Sierra, co-founded by Bret Taylor and Clay Bavor, on August 4th detailed Context Engine, a memory and decision layer that helps its AI agents carry customer information across channels, identify behav…
Sierra, an AI customer experience company, launched Context Engine, a product that powers long-running Horizon agents to turn customer relationships into competitive advantage by learning which contex…
A new job board dedicated to AI developers lists 2,021 first-party roles across AI research, agents, evals, and inference, with positions at companies including OpenAI, Scale AI, Sierra, Anduril, Pint…