Meta and AI startup Sierra announced the Personal Agent Protocol on October 6, 2026, an open standard for how personal AI agents authenticate and interact with business systems, with Genesys, Instinct…
Sierra and Meta announced the Personal Agent Protocol (PAP) on October 6, 2026, an open standard built on OAuth that governs how personal AI agents authenticate with businesses and declare intent, bac…
Meta Platforms Inc. partnered with Walmart Inc., Stripe Inc. and Sierra Technologies Inc. to introduce the Personal Agent Protocol, a standard for how autonomous AI agents authenticate and transact wi…
Sierra launched a more proactive version of its Ghostwriter AI agent builder, which now identifies and proposes improvements and fixes on its own rather than only building agents, after testing it wit…
Paul Christiano, the AI alignment researcher who helped develop reinforcement learning from human feedback (RLHF) at OpenAI, has been appointed to the board of the OpenAI Foundation, which holds an ap…
Sierra, an AI customer experience company co-founded by Bret Taylor and Clay Bavor, is hiring a Norwegian-speaking Strategist, Agent Development in London with a salary of £150k–245k/yr. The role invo…
Sierra, an AI customer experience platform co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer, Agent Intern for Winter 2027 in San Francisco, CA. The intern will work on productio…
Sierra, an AI customer experience company co-founded by Bret Taylor and Clay Bavor, has posted a job listing for its APX (New Grad 2027) rotational program in San Francisco, CA, targeting students gra…
Per-seat SaaS pricing is breaking as AI agents replace human seats, with Intercom, Zendesk, and HubSpot moving to usage- or outcome-based pricing, and Sierra charging per resolved customer issue. GitH…
Sierra, the enterprise AI startup co-founded by former Salesforce co-CEO Bret Taylor and ex-Google executive Clay Bavor, reached $200 million in annualized recurring revenue in May, doubling from $100…
Sierra, an AI customer experience platform co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer, Agent for its Tech, Media & Telecom team in San Francisco, CA. The role involves des…
Sierra, an AI customer experience platform co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer, Agent - Retail in San Francisco to build production-grade AI agents for retail clien…
Decagon has crossed $100 million in annualized revenue, CEO Jesse Zhang told the company, positioning its AI customer service product against rivals Sierra and Salesforce. Zhang argues that relying on…
Startups in 2026 are replacing customer support headcount with AI agents, but successful deployments treat it as a tiered system, not a blanket replacement. Klarna's OpenAI-built assistant, which repo…
Sierra AI, the AI company led by Bret Taylor, announced that its internal agent Pinecone, built on its Nexus knowledge platform, achieved the top score on the τ-Knowledge benchmark, surpassing agents …
Sierra, co-founded by Bret Taylor and Clay Bavor, on August 4th detailed Context Engine, a memory and decision layer that helps its AI agents carry customer information across channels, identify behav…
Sierra, a San Francisco-based AI customer experience company co-founded by Bret Taylor and Clay Bavor, is hiring a Software Engineer for Healthcare Integrations with a salary range of $180k–390k/yr. T…
OpenAI CFO Sarah Friar told employees on July 29 that annualized recurring revenue in July exceeded the entire second quarter, according to CNBC, but the company did not disclose a dollar figure or de…
Sierra is acquiring Takeoff, an AI agent runtime startup that grew from $0 to nearly 8 figures in annual recurring revenue within 14 months. The combined company will build a new platform called Horiz…
Sierra is acquiring TakeOff, the leader in long-horizon AI agents, according to a July 23rd, 2026 post on X by former Salesforce CTO Bret Taylor. The deal brings in TakeOff founder Aakash Thumaty and …