Fin, a customer service automation company, recommends nine tools for early-stage startup tech stacks in 2026, including Stripe for payments, Slack for team productivity, Granola for AI meeting notes,…
Eloqra, a new live chat tool, integrates with Telegram to let website owners answer visitor messages directly from their Telegram app, eliminating the need for a separate dashboard. The service, curre…
Modem released its MCP server and public API for all users, enabling coding agents to search synthesized customer feedback from Slack, Intercom, Linear, and other sources in a single call. The company…
Userscom, a $8/mo Intercom alternative, launches with live chat, AI-organized tickets, and native Stripe, Paddle Billing, and Paddle Classic workflows for refunds and cancellations. The lightweight wi…
ElevenLabs has expanded its ElevenAgents platform to support omnichannel deployment across phone, web, WhatsApp, SMS, Telegram, Slack, and ticketing systems including Zendesk, Intercom, and Freshdesk.…
A $500 reinforcement-learning fine-tune of a 9B open model outperformed frontier models on catalog review, according to a report detailing three real-world deployments. Bridgewater Associates' trained…
An AI customer service agent for a small business costs between $0 and $99 a month on current published pricing and takes about an hour to set up if answers already exist on the business's website, FA…
A developer is building InteraOne, an open-source AI assistant for customer support that can be embedded into web applications. The project aims to provide developers with a platform they can own and …
AI wrappers—thin layers over models like GPT-4—are dying as margins collapse, users shift to native tools, and enterprises demand integrated AI. Survivors fall into three categories: vertical AI agent…
A set of best practices for building AI agents that work reliably in production has emerged from teams at Anthropic, Cognition, and Intercom, focusing on four areas: context control, deterministic con…
Venture capitalist Orlando Bravo declared the 'SaaS apocalypse' over, stating AI is an enormous tailwind for software companies. Salesforce reported $11.1 billion in quarterly revenue, up 13% year ove…
Usage-based billing in AI products uses tokens, credits, or outcomes as the unit of consumption, each shifting risk differently between customer and vendor. Tokens, the cost unit of AI, are counted pe…
Honeycomb's engineering team more than doubled peak-weekday merges from ~30 to ~74 by April 2026, with AI-attributed code rising from near-zero to 82.6% of new code by June 2026, according to a blog p…
Honeycomb engineering team 2.5x-ed their throughput using AI without breaking quality, but the key lesson is that AI amplifies existing practices—it cannot fix a dysfunctional organization. The team e…
In about 30 days, three B2B companies—Salesforce buying Fin for $3.6B, Autodesk buying MaintainX for $3.6B, and Schneider Electric buying Cognite for $3.1B—each paid a giant premium to acquire proprie…
Fin has published a curated set of Claude Code skills and hooks used by hundreds of its engineers, alongside a framework distinguishing effective from ineffective skills based on its internal experien…
Fin CTO Darragh Curran writes that AI is an amplifier of existing engineering practices, not a magic wand, and that engineering rigor remains essential. The second edition of Observability Engineering…
A guide compares seven AI-powered customer success platforms that help SaaS teams reduce churn and drive expansion revenue by detecting behavioral signals and triggering automated interventions. The p…
Fin, the AI agent platform formerly known as Intercom, retired its in-house realtime system Nexus after AI changed the infrastructure requirements from signaling to delivery, achieving 99.9999% reliab…
A new survey of thousands of tech workers reveals that AI has split the workforce nearly in half, with one group thriving and another shaken, while burnout jumped 11 points in a single year. The study…