First-response time collapses to a software property when an AI agent owns first response, making the metric meaningless because every ticket is answered instantly regardless of service quality. The p…
Enterprise buyers are pushing AI agent startups to sign uptime SLAs modeled on cloud infrastructure contracts, but these agreements measure server availability rather than the probabilistic failures o…
A practical guide for UK SMEs on integrating AI into existing business processes highlights that while interest is high, only 18% have integrated AI. The guide recommends starting with customer servic…
A developer has built SARA, an open-source WhatsApp AI agent platform, after finding existing chatbot frameworks inadequate. The platform features 20 vertical-specific agent profiles with domain-speci…
Intercom announced Evals and Releases, a new evaluation system for its AI agent Fin that lets support teams test changes before going live, roll them out with control, and evaluate every live conversa…
A developer ran a support agent built in n8n 1,200 times to measure real-world AI agent costs, finding the model calls cost about a tenth of a cent per ticket, or roughly $1 per 1,000 tickets plus hos…
Intercom reports that over 93% of pull requests across its two main codebases are now Agent-driven, with more than 19% auto-approved without human review, a shift the company says reduced downtime fro…
Claire built an AI agent that reviews pull requests, scores their risk, auto-approves the safest ones, and sends questionable changes to Slack, all in a single Codex session using Vercel Eve. The agen…
Passionfroot, an AI-powered B2B creator-marketing platform founded in 2021 in Berlin by CEO Jen Phan and Patricia Wehner, has raised roughly $22.2M across three rounds, including a $15M Series A led b…
Startups in 2026 are replacing customer support headcount with AI agents, but successful deployments treat it as a tiered system, not a blanket replacement. Klarna's OpenAI-built assistant, which repo…
Front and Missive are no longer the same kind of product, with Front selling a customer service platform and Missive a collaborative inbox, and their pricing reflects that: Front runs $25 to $105 per …
The Model Context Protocol (MCP) 2026-07-28 specification, released last week with updated TypeScript, Python, Go, and C# SDKs, makes MCP a fully stateless protocol, removing the required handshake, M…
Claire Vo, host of the podcast, demonstrates how to build an AI code review bot called Merge Mommy using Vercel Eve in 30 minutes, which reads pull requests, scores them across six risk dimensions, au…
Fin, a customer service automation company, recommends nine tools for early-stage startup tech stacks in 2026, including Stripe for payments, Slack for team productivity, Granola for AI meeting notes,…
Eloqra, a new live chat tool, integrates with Telegram to let website owners answer visitor messages directly from their Telegram app, eliminating the need for a separate dashboard. The service, curre…
Modem released its MCP server and public API for all users, enabling coding agents to search synthesized customer feedback from Slack, Intercom, Linear, and other sources in a single call. The company…
Userscom, a $8/mo Intercom alternative, launches with live chat, AI-organized tickets, and native Stripe, Paddle Billing, and Paddle Classic workflows for refunds and cancellations. The lightweight wi…
ElevenLabs has expanded its ElevenAgents platform to support omnichannel deployment across phone, web, WhatsApp, SMS, Telegram, Slack, and ticketing systems including Zendesk, Intercom, and Freshdesk.…
A $500 reinforcement-learning fine-tune of a 9B open model outperformed frontier models on catalog review, according to a report detailing three real-world deployments. Bridgewater Associates' trained…
An AI customer service agent for a small business costs between $0 and $99 a month on current published pricing and takes about an hour to set up if answers already exist on the business's website, FA…