Fin (formerly Intercom) CTO Darragh Curran nearly tripled engineering productivity after setting a public goal to double it, driven by AI-generated code, an AI-driven PR review system, and observabili…
Fin, an AI agent developed by Intercom, deploys to production about 200 times a day and uses a rigorous evaluation process including backtests, A/B tests, and monitored rollouts to ensure quality. In …
Most CEOs rebuilding their companies for AI are only about 40% of the way there, with growth stuck in the 10% to 30% range, according to a SaaS Capital Index analysis of 58 public companies as of June…
Intercom's AI agent Fin charges $0.99 per resolved support ticket, but outcome-based pricing for AI agents relies on escrow mechanisms to hold funds until a defined outcome is verified, with disputes …
Stripe's global pricing leaders conference revealed that AI is breaking the traditional software revenue playbook, with companies like Lovable making 10 pricing changes in a year and shifting to usage…
Enterprise buyers are pushing AI agent startups to sign uptime SLAs modeled on cloud infrastructure contracts, but these agreements measure server availability rather than the probabilistic failures o…
Intercom announced Evals and Releases, a new evaluation system for its AI agent Fin that lets support teams test changes before going live, roll them out with control, and evaluate every live conversa…
A developer ran a support agent built in n8n 1,200 times to measure real-world AI agent costs, finding the model calls cost about a tenth of a cent per ticket, or roughly $1 per 1,000 tickets plus hos…
A study of seven agent economies found that AI agents almost never choose what to sell, with Anthropic's shopkeeper agent, academic simulations, and the largest agent payment rail all pricing goods se…
Fin, a customer service automation company, recommends nine tools for early-stage startup tech stacks in 2026, including Stripe for payments, Slack for team productivity, Granola for AI meeting notes,…
AI pricing is now understood, but the token remains a cost, not a price, argues Arnon Shimoni in an expert opinion piece. Shimoni identifies three working strategies: bundling tokens into plans or sea…
Deloitte and Tines announced a collaboration to help enterprises operationalise AI and automation, combining Deloitte's business context and security technology skills with Tines' intelligent workflow…
Venture capitalist Orlando Bravo declared the 'SaaS apocalypse' over, stating AI is an enormous tailwind for software companies. Salesforce reported $11.1 billion in quarterly revenue, up 13% year ove…
In about 30 days, three B2B companies—Salesforce buying Fin for $3.6B, Autodesk buying MaintainX for $3.6B, and Schneider Electric buying Cognite for $3.1B—each paid a giant premium to acquire proprie…
Fin has published a curated set of Claude Code skills and hooks used by hundreds of its engineers, alongside a framework distinguishing effective from ineffective skills based on its internal experien…
Fin CTO Darragh Curran writes that AI is an amplifier of existing engineering practices, not a magic wand, and that engineering rigor remains essential. The second edition of Observability Engineering…
Fin, the AI agent platform formerly known as Intercom, retired its in-house realtime system Nexus after AI changed the infrastructure requirements from signaling to delivery, achieving 99.9999% reliab…
Stora co-founder Steven Hylands discusses his journey from interactive multimedia design to building self-storage software, his 10,000 pull requests with a quarter landed in the last six months, and w…
A 40-person research and data science team at Fin, an AI customer agent company, reported that routine work like SQL querying and dashboard creation has largely disappeared due to AI, role boundaries …
Honeycomb released the second edition of Observability Engineering, a near-complete rewrite addressing AI-era challenges like validating AI-generated code in production and the risk of shipping faster…