Salesforce is promoting Anthropic's Claude Tag inside Slack, a product that competes with its own Slackbot and Agentforce, because Salesforce's equity stake in Anthropic is worth roughly $5 billion, f…
Salesforce has committed billions to expanding its agentic AI capabilities across Europe, with a $1 billion investment in Italy and a $2 billion commitment in France, as it races to become the dominan…
HubSpot is challenging Salesforce for CRM dominance in 2026, with multiple vendor-comparison sites rating HubSpot ahead on usability and cost. Salesforce's Agentforce ARR reached $1.2 billion in the q…
Gartner predicts 40% of enterprise applications will feature task-specific AI agents by 2026, up from under 5% in 2025, while over 40% of agentic AI projects are expected to be canceled by end of 2027…
Salesforce's integration of Anthropic's Claude Tag AI agent into Slack has sparked internal concerns among employees who fear the feature could cannibalize Salesforce's own AI products like Agentforce…
AI agents are being deployed rapidly across enterprises, but a 1984 book on factory management warns that automating the wrong step creates more work instead of value. The key is to identify the bottl…
Salesforce employees are confused and concerned after the company publicly promoted Anthropic's Claude Tag, an AI agent that competes directly with Salesforce's own Slackbot and Agentforce platform in…
OpenAI and Anthropic have collectively hired over 85 former Salesforce employees in 2026, primarily in sales and marketing roles, as the AI firms shift from research labs to enterprise revenue engines…
Salesforce has an internal AI leaderboard tracking team usage of AI tools like ChatGPT and awarding digital badges such as 'Champion,' 'Innovator,' and 'Legend' based on completed training courses. Em…
Salesforce agreed to acquire AI customer-service company Fin for approximately $3.6 billion, aiming to bolster its Agentforce platform with a packaged autonomous support solution. The deal, expected t…
Salesforce agreed to acquire Fin, formerly Intercom, for $3.6 billion in the largest deal ever for an Irish-founded tech firm. The AI customer-service agent company will bolster Salesforce's Agentforc…
Salesforce acquired AI customer service platform Fin for $3.6 billion to enhance its Agentforce enterprise platform. Fin's AI agent resolves customer queries across multiple channels, and the deal is …
Salesforce acquired AI customer service agent Fin for $3.6 billion on June 15, 2026, to address Agentforce's slow deployment times. Fin resolves 76% of support queries end-to-end and serves 30,000 com…
Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, for $3.6bn to integrate its autonomous support agent technology into Salesforce's Agentforce platform. The deal, ex…
Salesforce is reportedly in talks to acquire AI customer service agent company Fin for approximately $3.6 billion, continuing its aggressive AI acquisition spree that already includes Informatica and …
Salesforce announced it will acquire Fin, formerly Intercom, for $3.6 billion to enhance its AI agent capabilities. The deal brings Fin's proprietary AI model and customer agent platform to Salesforce…
Salesforce Inc. reported a fiscal second-quarter revenue outlook of approximately $11.3 billion, falling short of the $11.4 billion analysts had projected, and its remaining performance obligations of…
Salesforce shares fell 3% to 8% in post-market trading on September 4 after the company issued Q3 revenue guidance of $10.24 to $10.29 billion, below Wall Street expectations. The decline came despite…
Salesforce extended its headless architecture strategy to enterprise data management through its Informatica acquisition, breaking apart the Intelligent Data Management Cloud platform into reusable da…