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- Basic Information
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- Executive Summary
An indirect prompt injection embedded in a public Web-to-Lead form manipulated the Agentforce General CRM subagent, incorporating account information into the hostname of an attacker-controlled domain and exfiltrating it via DNS queries.
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- Attack Flow
From Public Lead to DNS Exfiltration
- An attacker persists an indirect prompt injection via Web-to-Lead.
- An internal user sends a standard lead inquiry to Agentforce.
- The General CRM subagent follows the instructions in the lead and retrieves Account values.
- It generates an image URL that exploits the discrepancy between the redactor and the browser parser.
- The browser or unfurl process resolves the attacker's domain, leaking data within the hostname via DNS.
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- Attacker Position and Execution Location
- The attacker submits data from an unauthenticated public form.
- Sensitive data retrieval occurs within the subagent inside Salesforce, while exfiltration occurs via the DNS resolver of the user's browser or a connected service.
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- Victim and Administrator Perspective
Victim
- Even standard inquiries can process malicious leads. Report suspicious external images or abnormal responses to the administrator.
Administrator
- Verify patch status and restrict subagent privileges, public form inputs, HTML rendering, and outbound DNS traffic.
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- Success and Failure Conditions
Success Conditions
- Public inputs are later incorporated into the Agentforce context.
- The General CRM subagent has read permissions for Leads and Accounts, and external domains can be resolved from the generated HTML.
Failure Conditions
- External inputs are not treated as instructions, and subagent object and field permissions are minimized.
- External resources are not automatically fetched from rich text, and DNS/HTTP egress is restricted to approved domains.
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- Impact Upon Success
- Account information and other internal Salesforce data leak to the attacker as DNS query names.
- Because the malicious lead persists, multiple standard inquiries may trigger recurrent exploitation.
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- Observable Logs
Email : Verify Web-to-Lead notification times and user query timestamps. #
Proxy / SWG / DNS : Check for long DNS labels targeting unfamiliar TLDs such as.fun and external image URLs. #
Endpoint / EDR : Verify external resource retrieval by user browsers or connected clients. #
Identity / IdP : Confirm Agentforce execution actors and subagent permissions. #
SaaS / Cloud : Review lead creation, account reads, agent traces, and response renderers. #
Network : Reconstruct DNS query labels and investigate correlations with CRM field values.
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- Attack Success Determination
Information Theft or Session Compromise Confirmed : Zenity's controlled PoC successfully embedded and retrieved Account values via DNS queries. (Scope: Research environment; active exploitation in the wild unconfirmed.)
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- Investigation Playbook
Origin : Start from related alerts, vulnerable assets, or indicators listed in the primary source. #
Initial Response : Check target versions, exposure surfaces, occurrence times, sources, and change logs. #
Endpoint : Preserve processes, files, services, persistence mechanisms, and EDR telemetry. #
Identity / Cloud : Verify tokens, keys, logins, and SaaS/cloud audit logs. #
Follow-up : Track information theft, lateral movement, additional payloads, and configuration changes. #
Containment : Isolate affected assets, apply patches, rotate credentials, and remove malicious modifications. #
Triage : Document contact, initial execution, authentication/malware success, information compromise, and subsequent compromises separately.
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- Defense and Detection Ideas
Single Event : Detect anomalous events, paths, processes, and token usage noted in primary sources. #
Timeline : Correlate events from ingress and execution to credential access and outbound traffic in a short time frame. #
Hunting : Cross-reference impact duration with asset inventories to proactively hunt for matching IoCs and behaviors. #
Log Gaps : Missing application, host, identity, or network logs can lead to misjudgments of success stages. #
Prioritized Measures : Prioritize applying patches, enforcing least privilege, controlling outbound traffic, and retaining audit logs.
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- Facts / Inference / Hypothesis
Facts
- An attacker saved natural language instructions into a lead field via a public Web-to-Lead form.
- When an internal user made a standard lead inquiry, the General CRM subagent read the malicious lead and incorporated values retrieved from Accounts into the hostname of the attacker's domain.
- Combining an unknown
.funTLD with{}or[]prevented the Trusted URLs redactor from treating it as a URL, while the browser interpreted it as an image URL. - A DNS query occurred during the resolution of the generated HTML image tag, leaking data within the hostname without permitting the HTTP body.
- Zenity reported the issue on June 1, 2026, Salesforce issued a patch on August 18, and Zenity confirmed the fix on August 19.
Inference
- Outbound traffic security measures for AI agents must encompass DNS query names in addition to HTTP allowlists, monitoring the boundaries where model outputs are interpreted as HTML or URLs.
Hypothesis
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- MITRE ATT&CK Mapping
| ID | Technique | Confidence | Basis | | T1659 | Content Injection | High | Indirect prompt injection is saved into public lead fields. | | T1048.003 | Exfiltration Over Unencrypted Non-C2 Protocol | Medium | Data is embedded in DNS queries sent to an attacker-controlled domain. |
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- Uncertainties and Further Investigation
- Whether this chain was actively exploited in production environments.
- The blast radius of remaining distinct subagents, rich-text renderers, and Slack unfurl pathways post-patch.
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- Impact on SOCs and Organizations
Organizations in Japan utilizing Agentforce integrated with Web-to-Lead should verify designs that prevent external inputs from escalating into trusted instructions, along with subagent object permissions, rich-text rendering, and DNS monitoring. Because execution is triggered solely by routine business inquiries, mitigation should focus on data boundaries and outbound traffic control rather than user training.
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- Summary by Role
SOC : Correlate Agentforce executions and long DNS labels targeting unknown domains with simultaneous Lead/Account read operations. #
Administrator : Verify patch status and restrict subagent privileges, public form inputs, HTML rendering, and outbound DNS traffic. #
Victim : Even standard inquiries can process malicious leads. Report suspicious external images or abnormal responses to the administrator.