Eoghan McCabe

Salesforce acquired AI customer service platform Fin for $3.6 billion to enhance its Agentforce enterprise platform. Fin's AI agent resolves customer queries across multiple channels, and the deal is …

Salesforce announced it will acquire Fin, formerly Intercom, for $3.6 billion to enhance its AI agent capabilities. The deal brings Fin's proprietary AI model and customer agent platform to Salesforce…