Intercom (now Fin) bet its survival on AI after facing declining revenue and the arrival of ChatGPT. CEO Eoghan and co-founder Des Traynor pivoted the company to focus on AI-powered customer service, …
Fin (formerly Intercom) has created a Forward-Deployed Data Scientist (FDDS) role to measure AI ROI for enterprise customers, complementing Forward-Deployed Engineers. The FDDS defines success metrics…
RunType Labs has open-sourced Persona.js, a vanilla-JS agent UI library with native WebMCP support under MIT license. The library enables building agentic web experiences without framework dependencie…
Salesforce stock has fallen for its longest consecutive losing streak on record, dropping 33-37% year-to-date through mid-June 2026, after the company announced a $3.6 billion acquisition of AI startu…
Salesforce agreed to acquire AI customer-service company Fin for approximately $3.6 billion, aiming to bolster its Agentforce platform with a packaged autonomous support solution. The deal, expected t…
A developer launched Opencom, an open-source alternative to Intercom for customer support chat, featuring a knowledge base, AI support, and mobile apps. The project aims to provide a self-hostable sol…
Salesforce acquired Fin for $3.6B on June 15, 2026, while NewCore raised $66M for AI-agent identity management and Cloudflare hired Ensemble AI's team, signaling a shift from building agents in-house …
Salesforce agreed to acquire Fin, formerly Intercom, for $3.6 billion in the largest deal ever for an Irish-founded tech firm. The AI customer-service agent company will bolster Salesforce's Agentforc…
Salesforce announced on Monday its $3.6 billion acquisition of agentic AI firm Fin, formerly known as Intercom, to enhance its AI capabilities for customer service. Analysts expressed concerns about i…
Salesforce agreed to acquire Fin, the customer agent business formerly known as Intercom founded by Eoghan McCabe, for approximately $3.6 billion. The deal is expected to close in the fourth quarter o…
Salesforce acquired AI customer service platform Fin for $3.6 billion to enhance its Agentforce enterprise platform. Fin's AI agent resolves customer queries across multiple channels, and the deal is …
Salesforce acquired AI customer service agent Fin for $3.6 billion on June 15, 2026, to address Agentforce's slow deployment times. Fin resolves 76% of support queries end-to-end and serves 30,000 com…
Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, for $3.6bn to integrate its autonomous support agent technology into Salesforce's Agentforce platform. The deal, ex…
Salesforce announced it will acquire Fin, an AI agent developer, in a deal valued at $3.6 billion, marking a major investment in AI-powered enterprise tools.…
Salesforce is reportedly in talks to acquire AI customer service agent company Fin for approximately $3.6 billion, continuing its aggressive AI acquisition spree that already includes Informatica and …
Salesforce announced it will acquire Fin, formerly Intercom, for $3.6 billion to enhance its AI agent capabilities. The deal brings Fin's proprietary AI model and customer agent platform to Salesforce…
The US government shut down Anthropic's Fable AI, sparking calls for open-source alternatives. Satya Nadella argued that AI ecosystem moats must be based on human expertise, not models. Salesforce acq…
Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…
Intercom, the company that invented the chat widget 15 years ago, has launched a new interface called the Spotlight Messenger for AI agents, replacing the traditional bottom-corner chat icon with a ce…
Anthropic's Claude AI agent was producing inaccurate data analysis for Fin, a company where 700 of 1,400 employees now query the warehouse daily using the tool. Internal audits found consistent errors…