Salesforce announced it will acquire Fin, an AI agent developer, in a deal valued at $3.6 billion, marking a major investment in AI-powered enterprise tools.…
Salesforce is reportedly in talks to acquire AI customer service agent company Fin for approximately $3.6 billion, continuing its aggressive AI acquisition spree that already includes Informatica and …
Salesforce announced it will acquire Fin, formerly Intercom, for $3.6 billion to enhance its AI agent capabilities. The deal brings Fin's proprietary AI model and customer agent platform to Salesforce…
The US government shut down Anthropic's Fable AI, sparking calls for open-source alternatives. Satya Nadella argued that AI ecosystem moats must be based on human expertise, not models. Salesforce acq…
Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…
Intercom, the company that invented the chat widget 15 years ago, has launched a new interface called the Spotlight Messenger for AI agents, replacing the traditional bottom-corner chat icon with a ce…
Anthropic's Claude AI agent was producing inaccurate data analysis for Fin, a company where 700 of 1,400 employees now query the warehouse daily using the tool. Internal audits found consistent errors…
Fin AI has released Fin Voice 2, a voice agent built on its new Apex Flash model, claiming it is the fastest and most natural AI agent for phone-based customer service. The company is offering a live …
Companies are increasingly hiring go-to-market (GTM) engineers to build custom internal tools that outperform off-the-shelf SaaS products, particularly in sales. Nicolas Sharp, co-founder of Attio, fr…
Fin, a customer service platform, tripled its research and development output within 16 months by forming a dedicated, autonomous core team of senior engineers and making it every employee's job to co…
Fin, a customer service AI company, found that newer frontier models like Claude Sonnet 4.5 and Opus 4.5 failed to outperform the older Sonnet 4.0 on its specific customer service tasks. The company’s…
In B2B AI systems, two distinct user groups—customer-builders who configure the system and end-users who query it—require different types of transparency to build trust. Customer-builders need visibil…
Fin, formerly known as Intercom, announced today that it has changed its corporate name to Fin, effective immediately. The company's customer service software platform will continue to operate under t…
Intercom announced Fin for Ecommerce, an AI shopping assistant that handles sales and customer service across the full customer journey, from product discovery to post-purchase support. The tool, whic…