Today we’re announcing that ** Fin** can now be used as a Service Agent on top of
and
HubSpot, meaning you can use the world’s best Agent without migrating off your helpdesk.
FreshworksHubspot and Freshdesk customers can now: Get
Fin live, integrated, and working seamlessly in less than an hourDelivering a 76% average resolution rate
Across all customer channels (voice, email, chat, social and more)
Resolving complex queries that require reading and writing to 3rd party systems
With everything fully configurable to follow the unique policies of every individual business.
Our very visible commitment to being open
Today’s announcement is a deepening of our commitment to build an open platform that is customer first.
We’ve long known that businesses want flexibility in how they configure their customer-facing tech stack. Since the very beginning, we have built Fin as an open platform, with APIs, MCPs, CLI, and opening up access to Apex, our proprietary trained model that delivers best in class performance.
To make things easy for our customers, we have extensive public documentation of our product on our website, in our help center, and in our developer docs. We are the only Agent company in our space to do this, others hide most details behind sign-in screens, which we don’t believe is the right thing to do.
Open Agent platforms will win
We now believe our category has reached a stage where customers demand open platforms, that those who open up are more likely to win, and those who remain closed and protectionist will accelerate their demise.
We are operating in a fast changing world, and customers do not want to be locked into a single vendor or closed ecosystem. They want the ability to experiment, to swap things in and out, and move everything with ease, technically and commercially.
In an open world, the best product will win
In a world where businesses can easily swap vendors, the best product will win. We are happy to compete on that front, confident that Fin delivers the best customer experience and the highest performance.
If you are a Hubspot or Freshdesk customer, you can now have Fin integrated and live within an hour, without needing any help from us. We’re here if you want us, but as part of our commitment to building an open platform, we’ve designed everything to be self-servable, and you can get started right here or watch a quick demo of how everything works below: