{"slug": "extending-fin-as-the-most-open-agent-platform", "title": "Extending Fin as the most open Agent platform", "summary": "Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migrating off their existing systems. The company reported a 76% average resolution rate across all customer channels, including voice, email, chat, and social media. This move deepens Intercom’s commitment to an open platform strategy, positioning the company to compete on product quality as businesses demand flexibility to avoid vendor lock-in.", "body_md": "# Extending Fin as the most open Agent platform\n\nToday we’re announcing that ** Fin** can now be used as a Service Agent on top of\n\n**and**\n\n[HubSpot](https://www.linkedin.com/company/hubspot/)**, meaning you can use the world’s best Agent without migrating off your helpdesk.**\n\n[Freshworks](https://www.linkedin.com/company/freshworks-inc/)**Hubspot** and **Freshdesk** customers can now:\n\nGet\n\n**Fin** live, integrated, and working seamlessly in less than an hourDelivering a 76% average resolution rate\n\nAcross all customer channels (voice, email, chat, social and more)\n\nResolving complex queries that require reading and writing to 3rd party systems\n\nWith everything fully configurable to follow the unique policies of every individual business.\n\n**Our very visible commitment to being open**\n\nToday’s announcement is a deepening of our commitment to build an open platform that is customer first.\n\nWe’ve long known that businesses want flexibility in how they configure their customer-facing tech stack. Since the very beginning, we have built Fin as an open platform, with APIs, MCPs, CLI, and opening up access to **Apex**, our proprietary trained model that delivers best in class performance.\n\nTo make things easy for our customers, we have extensive public documentation of our product on our website, in our help center, and in our developer docs. We are the only Agent company in our space to do this, others hide most details behind sign-in screens, which we don’t believe is the right thing to do.\n\n**Open Agent platforms will win**\n\nWe now believe our category has reached a stage where customers demand open platforms, that those who open up are more likely to win, and those who remain closed and protectionist will accelerate their demise.\n\nWe are operating in a fast changing world, and customers do not want to be locked into a single vendor or closed ecosystem. They want the ability to experiment, to swap things in and out, and move everything with ease, technically and commercially.\n\n**In an open world, the best product will win**\n\nIn a world where businesses can easily swap vendors, *the best product will win*. We are happy to compete on that front, confident that Fin delivers the best customer experience and the highest performance.\n\nIf you are a **Hubspot** or **Freshdesk** customer, you can now have Fin integrated and live within an hour, without needing any help from us.\n\nWe’re here if you want us, but as part of our commitment to building an open platform, we’ve designed everything to be self-servable, and you can get started right here or watch a quick demo of how everything works below:", "url": "https://wpnews.pro/news/extending-fin-as-the-most-open-agent-platform", "canonical_source": "https://ideas.fin.ai/p/extending-fin-as-the-most-open-agent", "published_at": "2026-06-09 15:52:35+00:00", "updated_at": "2026-06-11 18:33:53.891477+00:00", "lang": "en", "topics": ["ai-agents", "ai-products", "ai-tools", "artificial-intelligence", "ai-startups"], "entities": ["Fin", "HubSpot", "Freshworks", "Freshdesk", "Apex"], "alternates": {"html": "https://wpnews.pro/news/extending-fin-as-the-most-open-agent-platform", "markdown": "https://wpnews.pro/news/extending-fin-as-the-most-open-agent-platform.md", "text": "https://wpnews.pro/news/extending-fin-as-the-most-open-agent-platform.txt", "jsonld": "https://wpnews.pro/news/extending-fin-as-the-most-open-agent-platform.jsonld"}}