Grok Bot, a managed agent computer from xAI, simplifies AI agent setup to browser-based logins, contrasting with the user-owned OpenClaw 2.0 platform released this week, which offers more customizatio…
A developer has published a guide to building a RAG-powered customer support chatbot using n8n, OpenAI GPT-4o, and Qdrant. The workflow retrieves answers from documentation, delivers them via a chat w…
A practical guide for UK SMEs on integrating AI into existing business processes highlights that while interest is high, only 18% have integrated AI. The guide recommends starting with customer servic…
Daniel Kimber and Ajain Vivek, founders of Brainfish, have launched Ballet in early access for design partners, a tool that turns plain-English workflow descriptions into reviewable, version-controlle…
Zendesk is designed for large and complex service teams, with the company claiming its AI agents can resolve up to 80% of customer interactions, according to a comparison of 12 email management platfo…
Front and Missive are no longer the same kind of product, with Front selling a customer service platform and Missive a collaborative inbox, and their pricing reflects that: Front runs $25 to $105 per …
ElevenLabs has expanded its ElevenAgents platform to support omnichannel deployment across phone, web, WhatsApp, SMS, Telegram, Slack, and ticketing systems including Zendesk, Intercom, and Freshdesk.…
A developer argues that in-app support flows in delivery apps are critically undertested, as chatbot trees, live agent handoffs, and refund logic change frequently without triggering regression runs. …
A new AI-powered customer support platform, Seaticket, launched on Hacker News as a direct alternative to Zendesk, Intercom, and Freshdesk. The startup aims to disrupt the customer service software ma…
Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…