Freshdesk

A developer argues that in-app support flows in delivery apps are critically undertested, as chatbot trees, live agent handoffs, and refund logic change frequently without triggering regression runs. …

A new AI-powered customer support platform, Seaticket, launched on Hacker News as a direct alternative to Zendesk, Intercom, and Freshdesk. The startup aims to disrupt the customer service software ma…

Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…