A developer has published a guide to building a RAG-powered customer support chatbot using n8n, OpenAI GPT-4o, and Qdrant. The workflow retrieves answers from documentation, delivers them via a chat w…
Between 16th and 20th August, OpenAI replaced ChatGPT's search tool call from JSON to a compact query language with freshness windows, domain targeting, and verticals for products, places, images, and…
Per-seat SaaS pricing is breaking as AI agents replace human seats, with Intercom, Zendesk, and HubSpot moving to usage- or outcome-based pricing, and Sierra charging per resolved customer issue. GitH…
Notion has repositioned itself as an operating layer for AI agents, launching Custom Agents in February 2026, a developer platform with Workers in May, and External Agents in July 2026. These features…
Donely, an AI agent platform provider, outlines eight RBAC best practices for managing permissions for both human users and AI agents, emphasizing least privilege, role segregation, auditing, and cont…
Voicelink, a customer support platform, claims its AI agents resolve 94% of customer contacts on first touch across chat, voice, and telephony, with automatic escalation to human agents after two fail…
First-response time collapses to a software property when an AI agent owns first response, making the metric meaningless because every ticket is answered instantly regardless of service quality. The p…
A practical guide for UK SMEs on integrating AI into existing business processes highlights that while interest is high, only 18% have integrated AI. The guide recommends starting with customer servic…
StackOne, the integration gateway for AI agents, is now a capability in Pydantic AI Harness, allowing agents to access actions on linked accounts such as Workday, BambooHR, Salesforce, and Zendesk wit…
An AI integration consultant detailed a week of work helping a B2B client add an LLM-based assistant to its stack, emphasizing that data plumbing, not the model, is the hard part. The consultant mappe…
Zendesk is designed for large and complex service teams, with the company claiming its AI agents can resolve up to 80% of customer interactions, according to a comparison of 12 email management platfo…
Front and Missive are no longer the same kind of product, with Front selling a customer service platform and Missive a collaborative inbox, and their pricing reflects that: Front runs $25 to $105 per …
ElevenLabs announced that its ElevenAgents platform now handles over 10 million conversations weekly, signaling widespread enterprise adoption of conversational AI agents for tasks like refunds, booki…
Glean, the Work AI platform, is hiring a Machine Learning Engineer for Assistant Quality in San Francisco, CA, with a salary of $180k–205k/yr. The role focuses on improving the quality of Glean's AI A…
A remote worker since 2001 describes how AI tools like Claude are transforming remote collaboration, citing an instance where Claude explained a technical document to a product manager in plain langua…
Meta CEO Mark Zuckerberg told investors on the company's Q2 2026 earnings call that it is 'extremely unlikely' billions of people won't have a personal AI agent within five years, but Wall Street sold…
Userscom, a $8/mo Intercom alternative, launches with live chat, AI-organized tickets, and native Stripe, Paddle Billing, and Paddle Classic workflows for refunds and cancellations. The lightweight wi…
ElevenLabs has expanded its ElevenAgents platform to support omnichannel deployment across phone, web, WhatsApp, SMS, Telegram, Slack, and ticketing systems including Zendesk, Intercom, and Freshdesk.…
An AI customer service agent for a small business costs between $0 and $99 a month on current published pricing and takes about an hour to set up if answers already exist on the business's website, FA…
AI vendors are shifting from per-seat subscriptions to token consumption pricing, making enterprise AI bills less predictable and likely to spike. AI PCs with neural processing units running local mod…