Gorgias published a public benchmark testing 13 AI customer-support vendors on 212 live mid-market ecommerce stores, finding the best agents fully resolve about 70% of conversations while the median v…
A developer published a walkthrough for building a production-grade customer support triage pipeline in n8n that normalizes ticket payloads from Zendesk, Intercom, and email, extracts urgency, intent,…
Anthropic released Claude Sonnet 5.5, a closed-weights model available on the Claude Platform, AWS, Google Cloud, and Microsoft Azure at unchanged list pricing of $2 per million input tokens and $10 p…
A developer found that intermittent 500, 502, 503, and 429 errors from Google's Gemini and Vertex AI APIs were being amplified by retrying entire automation workflows rather than just the model call, …
Anthropic released Claude Sonnet 5.5 on Monday, positioning the model as a cheaper, faster work partner rather than a capability leap, at the same $2/$10 per million token price as Sonnet 5. According…
A developer building enterprise AI search argues the category is optimizing for the wrong question, since engineering queries like "why is checkout rate-limited to 20 requests per second?" require joi…
Hexnode founder and CEO Apu Pavithran introduced Hexnode Synapse, an AI agent orchestration layer for IT and security operations, at the company's HexCon26 conference on September 9th, with a Spanish-…
A practical guide published for 2026 outlines how encryption in transit protects data moving between the components of an AI agent pipeline, from a browser through an API gateway, agent runtime, vecto…
A survey of 112 U.S.-based IT leaders conducted by market research firm UserEvidence on behalf of BigPanda found that 94% reported service-level agreement breaches caused by poor outsourced ITOps perf…
A seven-stage benchmark comparing Claude (Opus 5 Medium) and ChatGPT (5.6 Sol Medium) on a live Zendesk ticket dataset via the Geckoboard Metrics MCP server found the two AI assistants performed diffe…
The io.github.fruggr/zendesk-mcp-server reached version 2.20.2, published to the official MCP registry on 2026-09-10 and distributed as @fruggr/zendesk-mcp-server on npm, according to the mcpindex reg…
BuildBetter, a customer-conversation analysis company founded by Spencer, has spent roughly $7M over six years building a system to read every customer conversation across an enterprise, according to …
A developer's guide demonstrates building a Retrieval-Augmented Generation (RAG) pipeline for customer support, which automatically answers Zendesk tickets by retrieving relevant knowledge base articl…
Aha! Builder, the AI app builder from Aha! Labs Inc., now integrates with more than 3,000 tools and services via Pipedream, enabling product managers to create business applications that pull data fro…
Zendesk's CX Trends 2026 survey found that 83% of CX leaders view memory-rich AI as key to personalized customer journeys, while 74% of surveyed customers are frustrated at having to repeat informatio…
Salesforce and Anthropic announced 'Salesforce in Claude' on Aug 26, bringing live CRM data and 37 prebuilt skills into Claude, with a pilot now and open beta expected in September; Salesforce also re…
A developer has published a step-by-step guide for building an AI-powered upsell system that integrates with customer support platforms like Intercom or Zendesk. The system uses OpenAI's language mode…
A developer has published a guide to building a RAG-powered customer support chatbot using n8n, OpenAI GPT-4o, and Qdrant. The workflow retrieves answers from documentation, delivers them via a chat w…
Between 16th and 20th August, OpenAI replaced ChatGPT's search tool call from JSON to a compact query language with freshness windows, domain targeting, and verticals for products, places, images, and…
Per-seat SaaS pricing is breaking as AI agents replace human seats, with Intercom, Zendesk, and HubSpot moving to usage- or outcome-based pricing, and Sierra charging per resolved customer issue. GitH…