Over 70% of customer service organizations had deployed or were piloting AI by 2026, up from roughly 45% in 2023, according to Robylon, which projects AI will handle 85% of customer interactions witho…
Barclays strategists identified four traits—healthy profit margins, strong cash generation, low debt, and high employee productivity—that distinguish software companies likely to survive AI disruption…
A July 2026 Blind survey of 1,552 India-based professionals found that 66% of AI/ML workers expect layoffs or significant team cuts within the next three to six months, making them the second-most anx…
Runlayer sued Rippling on July 28 in the Southern District of New York, alleging that Rippling used a year-long product trial to access its MCP gateway's source code and deployment architecture, then …
ServiceNow Ventures has taken a roughly 5% stake in BusinessNext, an Indian AI banking software company, for $40 million, valuing the Noida-based firm at $700 million. The deal, announced July 22, int…
Veeam appointed Mika Yamamoto as its new Chief Marketing Officer and Customer AI Officer, replacing Allison Cerra, who left after only four months. Cerra departed to become CMO at Vertex, a smaller ta…
McLaren Racing uses Freshworks' AI-powered ITSM platform Freshservice to build race-day IT infrastructure from scratch at each Grand Prix venue, automating workflows for system checks and employee man…
DevOps is worth learning in 2026 for Indian freshers who build foundational skills and pursue hands-on practice, with starting salaries of ₹4–8 LPA and growth to ₹12–20 LPA within 2–3 years. Over 250,…
Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…
OpenWA offers a self-hosted WhatsApp gateway that gives SaaS companies greater control, visibility, and ownership of logs compared to managed vendor solutions. However, for CTOs, this choice requires …