What changed in AI-support and AI-localization tooling this week. Every item was checked against its source before it entered this list.
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Sierra -announced the Personal Agent Protocol with Meta (Oct 6), an open standard for how a consumer's personal AI agent authenticates with a business and what access the consumer grants it; Genesys, Instinct, Rocket, Shopify, Stripe and Walmart are listed as industry partners, with a v0.1 spec planned for later in October.
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Decagon -open-sourced the Personal Agent Consent & Trust Protocol (PACT) (Oct 6), co-developed with Instinct and built on the Agent2Agent protocol and OAuth 2.0, letting a business verify which personal agent is contacting it and what the customer authorized it to do; Decagon also joined the Sierra/Meta-led working group.
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Decagon -was named a Cool Vendor in Gartner's 2026 Coolest Vendor Innovations in CRM report (announced Oct 7, from a Gartner report dated Sept 14).
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Anthropic -released Claude Haiku 5.5 (Oct 7), its cheapest and fastest small model yet, priced at $0.10/$0.50 per million input tokens depending on prompt length, with an adjustable effort setting and a large jump on computer-use benchmarks (72.4% on OSWorld 2.1 versus 15.7% for Haiku 4.5).
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OpenAI -extended Ultrafast mode to GPT-6.1 Sol in the Responses API (Oct 8), opening the low-latency service tier to all API users for the first time and adding EU data residency alongside the existing US option.
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Intercom -added Macro Admin Mode (Oct 9), letting teammates with shared-macro permissions view other people's personal macros and either promote the useful ones to shared status or delete the rest.
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DeepL -launched DeepL for Sovereign Markets (Oct 6), a translation environment hosted and operated entirely within the EU for public-sector and enterprise customers, initially in DACH, France and EU institutions, carrying SOC 2 Type II, GDPR, ISO 27001 and BSI C5 certifications.