Fin (formerly Intercom) has created a Forward-Deployed Data Scientist (FDDS) role to measure AI ROI for enterprise customers, complementing Forward-Deployed Engineers. The FDDS defines success metrics…
Klarna's 2024 announcement that its AI agent replaced 700 human agents backfired when customer satisfaction dropped, forcing the company to rehire in 2025. CEO Sebastian Siemiatkowski acknowledged the…
Databricks reported $6.9 billion in annualized recurring revenue, up 80% year over year, widening its lead over Snowflake to $1.6 billion. AI products now account for $1.7 billion of Databricks' ARR, …
Salesforce agreed to acquire AI customer-service company Fin for approximately $3.6 billion, aiming to bolster its Agentforce platform with a packaged autonomous support solution. The deal, expected t…
A developer launched Opencom, an open-source alternative to Intercom for customer support chat, featuring a knowledge base, AI support, and mobile apps. The project aims to provide a self-hostable sol…
Salesforce agreed to acquire Fin, formerly Intercom, for $3.6 billion in the largest deal ever for an Irish-founded tech firm. The AI customer-service agent company will bolster Salesforce's Agentforc…
Salesforce announced on Monday its $3.6 billion acquisition of agentic AI firm Fin, formerly known as Intercom, to enhance its AI capabilities for customer service. Analysts expressed concerns about i…
Salesforce agreed to acquire Fin, the customer agent business formerly known as Intercom founded by Eoghan McCabe, for approximately $3.6 billion. The deal is expected to close in the fourth quarter o…
Moving AI agents from prototype to production introduces seven critical problems, including unreliable retrieval, tool failures, and lack of observability. Vanta tested its Fin AI Agent on 400 real co…
Salesforce acquired AI customer service platform Fin for $3.6 billion to enhance its Agentforce enterprise platform. Fin's AI agent resolves customer queries across multiple channels, and the deal is …
A solo developer replaced six SaaS tools with roughly $100 per month of AI, building custom feedback, email automation, and analytics systems. The developer argues that in 2026, engineering time is no…
Salesforce acquired AI customer service agent Fin for $3.6 billion on June 15, 2026, to address Agentforce's slow deployment times. Fin resolves 76% of support queries end-to-end and serves 30,000 com…
Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, for $3.6bn to integrate its autonomous support agent technology into Salesforce's Agentforce platform. The deal, ex…
Salesforce is reportedly in talks to acquire AI customer service agent company Fin for approximately $3.6 billion, continuing its aggressive AI acquisition spree that already includes Informatica and …
Salesforce announced it will acquire Fin, formerly Intercom, for $3.6 billion to enhance its AI agent capabilities. The deal brings Fin's proprietary AI model and customer agent platform to Salesforce…
The US government shut down Anthropic's Fable AI, sparking calls for open-source alternatives. Satya Nadella argued that AI ecosystem moats must be based on human expertise, not models. Salesforce acq…
A software company that set a goal to double its R&D productivity within 12 months using AI-assisted engineering achieved the target in nine months, with time to spare. The organization, which serves …
A developer has identified a critical gap in the modern software stack, coining it the "Intent Layer" — the missing middle between user signal tools like Dovetail and Intercom and execution tools like…
Tidio, Intercom, and Wexio offer similar website chat widgets and AI-powered replies, but each tool serves a distinct market. Tidio targets small e-commerce stores under $1M ARR, Intercom is built for…
Fin, a customer service platform, tripled its research and development output within 16 months by forming a dedicated, autonomous core team of senior engineers and making it every employee's job to co…