Confluent has internally developed the Customer Intelligence Hub (CIH), an application that centralizes customer signals from multiple systems into a single prioritized view for go-to-market teams. Th…
Zendesk appointed Tifenn Dano Kwan as chief marketing officer, the company announced via Business Wire. Dano Kwan joins from Amplitude after senior marketing roles at SAP, Dropbox, and Collibra, as Ze…
At Zendesk Relate 2026 in Denver, the company "hard launched" agentic AI as the central theme of the event. A developer from Local Measure, which was acquired by Zendesk, reported that the overlay mod…
Enterprise AI projects often fail not because of poor model performance, but due to fragmented and disconnected data spread across multiple systems like CRM, billing, and support platforms. The core c…