Kinney Drugs, a Vermont and New York pharmacy chain, pulled back its AI phone assistant named Burt after hundreds of customer complaints about medication delays, inaccurate refill information, and pri…
Kinney Drugs is scaling back its AI phone assistant, Burt, after hundreds of customer complaints about incoherent calls, wrong dosages, and missed prescription notifications. President John Marraffa s…
A Vermont pharmacy chain's AI assistant named "Burt" after founder Burt Kinney has caused delays, incorrect information, and privacy concerns, including excessive calls, wrong dosages, and inappropria…
Kinney Drugs, a pharmacy chain in Vermont and New York, implemented an AI assistant for prescription refills in May, but customers report the tool is causing delays, incorrect orders, and privacy conc…
Content creator Hank Poitras, known as Planet Hank, sued the Vermont attorney general on July 9 after an investigation into an AI-generated political video involving Rep. Becca Balint and Republican M…