Kinney Drugs, a Vermont and New York pharmacy chain, pulled back its AI phone assistant named Burt after hundreds of customer complaints about medication delays, inaccurate refill information, and pri…
Kinney Drugs removed its AI phone assistant after hundreds of customer complaints, citing the system's failure to handle medical terminology and frustrated callers. The incident highlights the need fo…
Kinney Drugs is scaling back its AI phone assistant, Burt, after hundreds of customer complaints about incoherent calls, wrong dosages, and missed prescription notifications. President John Marraffa s…
A Vermont pharmacy chain's AI assistant named "Burt" after founder Burt Kinney has caused delays, incorrect information, and privacy concerns, including excessive calls, wrong dosages, and inappropria…
Kinney Drugs, a pharmacy chain in Vermont and New York, implemented an AI assistant for prescription refills in May, but customers report the tool is causing delays, incorrect orders, and privacy conc…