Sierra, an AI company, announced the opening of an office in Munich to serve companies in Germany, Austria, and Switzerland, citing the region's highly regulated industries. The company claims its cus…
Sierra, an AI platform company, announced that AI agents built on its platform can now navigate interactive voice response (IVR) systems out of the box, increasing agent success rates by almost 50% to…
Sierra launched Voice Personas, a feature that lets AI agents adopt distinct brand voices and personalities across languages and markets, separating an agent's function from its expression. The compan…
Sierra, an AI customer experience company, launched Context Engine, a product that powers long-running Horizon agents to turn customer relationships into competitive advantage by learning which contex…
Plaid and Sierra have partnered to enable AI agents to access bank account data through Plaid Link, allowing agents to complete long-running financial workflows such as loan applications and insurance…
Sierra built Agency, a secure and scalable sandbox infrastructure for AI agents, after finding that off-the-shelf sandbox providers imposed hard limits on resources, runtime, and concurrency that woul…
Sierra is acquiring Takeoff, an AI agent runtime startup that grew from $0 to nearly 8 figures in annual recurring revenue within 14 months. The combined company will build a new platform called Horiz…
Sierra built a single MCP Gateway to connect AI agents to internal tools like Slack, GitHub, and Salesforce, reducing coordination overhead and avoiding duplicate integrations. The engineering team ad…
Sierra announced Horizon, a platform that enables AI agents to pursue long-horizon goals such as originating loans or scheduling healthcare referrals over days or weeks. The platform, built on Sierra'…
Sierra has built Pinecone, an internal cloud-based agent that captures and scales employee workflows across the company, turning individual improvements into organizational knowledge. The system provi…
Sierra announced a partnership with SoftBank Corp., a Japan-based telecommunications and IT operator, to deliver its conversational AI platform to Japanese enterprises. SoftBank will serve as Sierra's…
Sierra's AI acceleration team collapsed role-specific agents into a single agent called Pinecone, finding that a unified agent handling end-to-end jobs outperformed per-role agents. The company learne…
Sierra hosted a Ghostwriter Hackathon last week with 30 people from 17 companies, more than half with over $10B in annual revenue, where attendees built working AI agents in hours. One attendee from a…
Intercom's Agent Studio introduces an experimentation feature that lets teams run A/B tests on AI agent behavior, using customer conversations to guide improvements. The system evaluates changes again…