A guest post by Art Inteligencia argues that generative AI and real-time neural rendering are decoupling actors' identities from their physical bodies, enabling the revival of deceased cultural icons …
Amazon Connect vice president and general manager Pasquale DeMaio said AI and human agents work 'better together' in customer service, with AI handling simple requests and humans managing complex or e…
Human-Centered Change & Innovation published its ten most popular articles of July 2026, led by Shep Hyken's 'What Happens When AI Becomes Your Customer?' and Braden Kelley's 'The Experience Economy 2…
Braden Kelley and Art Inteligencia argue that an 'AI soft landing'—where AI absorbs fragmentation, acceleration, and low-judgment transactions—will free humans for depth, insight, empathy, and decisio…
Škoda, the Czech carmaker owned by Volkswagen Group, built the DuoBell, a mechanical bike bell that beats noise-cancelling headphones by emitting a tone between 750 and 780 hertz, after Transport for …
Collective intelligence, not raw AI capability, is becoming the scarce resource that determines organizational success, argue Braden Kelley and Art Inteligencia in a new analysis. The authors introduc…
Conversational AI assistants like Google's Gemini, OpenAI's ChatGPT, and Anthropic's Claude are disrupting the traditional clickstream-based digital economy, creating an 'intelligence blackout' for br…
AI is increasingly making buying decisions on behalf of customers, according to author Mark Schaefer in his book 'How AI Changes Your Customer: The Marketing Guide to Humanity’s Next Chapter.' Schaefe…
Response rates for customer experience surveys are collapsing, signaling that static instruments like Net Promoter Score are being demoted from verdict to signal, according to Braden Kelley and Art In…
Google's AI Overviews, launching this week in the U.S., synthesize answers to user queries, potentially reducing click-through rates to news sites and businesses dependent on web search traffic. Geoff…
Mechanistic interpretability is the cornerstone of human-centered AI transformation, according to a guest post by Art Inteligencia, because it enables trust in autonomous agentic AI by making neural n…
AI agents are shifting from answering questions to taking actions like refunding, rescheduling, and updating records on behalf of customers, changing the relationship between brands and consumers. Bra…
The world is transitioning from an information-scarce economy to a Human Judgment Economy, where the ability to choose among AI-generated options becomes the critical human advantage, according to Bra…
Moonshot AI's Kimi K3, a ~2.8-trillion-parameter open-weight model released in mid-July 2026, trails Anthropic's Claude Fable 5 and OpenAI's GPT-5.6 Sol overall but beats closed models on coding, agen…
Neuromorphic engineering, which mimics the human brain's architecture using asynchronous processing and co-located memory and processing, promises to break the energy bottleneck of traditional von Neu…
The era of the average knowledge worker has ended, according to Braden Kelley and Art Inteligencia in a July 5, 2026 analysis, as the Personal AI Renaissance creates a divide between unaugmented human…