Anthropic introduced Claude Opus 5.5 on Sept 22, 2026, a flagship model it says performs at the level of Claude Fable 5.1 on most work while costing 40% less to run than Opus 5 at default settings. Op…
Anthropic's Messages API added an on-demand conversation compaction feature in beta on September 14, 2026, using the compact-2026-09-04 header to return a signed block that summarizes prior messages s…
An AI support agent handling roughly 4,000 reports a month kept giving a confidently wrong answer to every customer for an entire Tuesday because it had no way to recognize that a new bug was new, acc…
Sierra open-sourced hyper-τ-bench on September 8, an evaluation measuring whether a model can build a customer-service agent rather than act as one, in which Claude Opus 5 working alone cleared 23.9% …
Anthropic released CLI 1.30.0 on Sept 3, introducing the 'ant apply' command that lets teams declare agents, environments, skills, memory stores, and deployments as files in a repository and reconcile…
A researcher at the Open University of Israel developed a human-in-the-loop workflow for AI-assisted qualitative coding in ATLAS.ti, using Anthropic's Claude via the Model Context Protocol to suggest …
Anthropic launched Claude Fable 5.1 and Mythos 5.1 on September 1, featuring a 1M-token context window by default, always-on adaptive thinking, and prompt cache reads reduced to $0.25 per million toke…
A customer support leader argues that AI support agents should be measured by queue-wide resolution time and satisfaction, not deflection rates, citing that deflection metrics can be gamed and don't r…
Salesforce and Anthropic announced 'Salesforce in Claude' on Aug 26, bringing live CRM data and 37 prebuilt skills into Claude, with a pilot now and open beta expected in September; Salesforce also re…
WPML Support, the support team for the WPML WordPress plugin, scaled its operations without hiring by deploying an orchestrated AI support agent that now handles 100% of incoming conversations, absorb…