Tony Bates

mentions 3 type Person feed RSS

// recent coverage 3 mentions

15:08

2026-09-02

machinebrief.com

ai-agents

Genesys Is Moving Beyond The Contact Center To Orchestrate Agentic AI

Genesys CEO Tony Bates is positioning the company to orchestrate agentic AI beyond the contact center, competing with Salesforce and NICE in shaping the customer journey. The platform aims to lead in …

09:00

2026-08-03

cio.com

artificial-intelligence

AI can do your tasks. That doesn’t mean it will do your job

Genesys CEO Tony Bates argues that AI will automate tasks but not replace jobs, citing Asana's Anatomy of Work Index showing knowledge workers spend 60% of time on 'work about work' and Genesys' State…

12:30

2026-07-16

fortune.com

artificial-intelligence

Genesys CEO: We can see firsthand how AI is changing — not replacing — work

Genesys CEO Tony Bates says AI is redistributing work rather than replacing jobs, based on the company's global survey finding that nearly 9 in 10 customer experience leaders expect service roles to c…

// co-occurs with top 6 entities

Genesys 3 Asana 1 Anatomy of Work Index 1 State of Customer Experience 1 Salesforce 1 NICE 1

// topics top 3 topics

ai agents 3 ai products 3 artificial intelligence 2