Bloomberg reports that Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc., and Hyatt Hotels Corp. are using AI-powered chat and phone systems to replace human customer service wor…
Companies including Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc., and Hyatt Hotels Corp. are using AI-powered chat and phone systems to replace customer service workers, wit…
Agentic AI is transforming CRM from a passive system of record into a real-time, autonomous system of action in 2026, according to analysts at The Futurum Group, Deloitte Digital, Forrester, IDC, and …
Forrester Research forecasts that 49 percent of current customer service jobs will disappear by 2030, according to a May 20, 2026 report by analysts Kate Leggett and Laura Ramos. The report argues AI …