Commonwealth Bank of Australia partnered with Microsoft to build an AI-powered omni-channel customer service platform, handling over two million conversations monthly. The solution, co-engineered in u…
Gartner predicts that by 2029, 60% of organizations will adopt smaller software engineering teams, or 'tiny teams,' up from 15% today, as AI agents handle routine work. The firm warns engineering lead…
Westpac Banking Corp. is intensifying efforts to monitor artificial intelligence costs, tracking AI tokens across the firm and routing simpler tasks to cheaper models, according to chief AI officer Da…
Banks are racing to appoint chief AI officers, with adoption surging from 26% to 76% in a year, according to an IBM survey. HSBC, Commonwealth Bank of Australia, and Lloyds Banking Group have made hig…
AI leaders including OpenAI CEO Sam Altman and Microsoft AI CEO Mustafa Suleyman are softening their predictions about AI's impact on white-collar jobs, acknowledging earlier forecasts of widespread j…
AI voice cloning scams are surging, with Americans losing over $893 million to AI-related fraud last year, according to the FBI. Scammers use short audio clips from social media or previous calls to c…
OpenAI CEO Sam Altman acknowledged at a conference hosted by the Commonwealth Bank of Australia that his previous warnings about AI causing mass job loss were incorrect, saying he is "delighted to be …
OpenAI CEO Sam Altman and Anthropic CEO Dario Amodei, who spent the past year warning that artificial intelligence would eliminate large numbers of white-collar jobs, now say those predictions were wr…
OpenAI CEO Sam Altman said this week he was "delighted to be wrong" about his earlier predictions that artificial intelligence would wipe out entry-level white-collar jobs. Speaking at a tech conferen…