Ikea's AI chatbot Billie now assists 74% of customers, up from 47%, and the company retrained about 8,500 call center staff as interior design advisors, leading to customer satisfaction rising from 60…
Ikea's AI-powered customer service bot Billie, launched five years ago, now handles three-quarters of customer queries, but instead of laying off call center workers, the retailer retrained them, turn…
Ikea has retrained roughly 8,500 call center employees to handle complex customer queries or work as sales-oriented design consultants after deploying its AI-powered customer service bot Billie in 202…
About half of companies that replaced employees with AI have experienced a costly reversal, rehiring workers after discovering technology alone could not meet operational needs, according to CNBC. Kla…
About half of all companies that laid off workers and replaced them with AI are now rehiring at greater expense, according to CNBC. Klarna, which replaced 700 customer service agents with an AI chatbo…
AI agents now build features so fast that the bottleneck has shifted from engineering capacity to idea generation, warns a product thinker. The discipline of asking "why?" to uncover true user needs i…
European retail association EuroCommerce has asked EU tech chief Henna Virkkunen to exempt some AI-generated advertisements from the EU AI Act's transparency rules, arguing that ads not intended to mi…
Thread Group has launched the beta version of its Thread Network Diagnostics Tools app, providing users with visibility into their Thread-based smart home networks for the first time. The app, availab…
A developer accidentally discovered a vocal separation feature in MusicCreator AI while attempting to use the Tap Tempo function, isolating a vocal track from a beat in under two minutes. The engineer…