Ikea's AI chatbot Billie now assists 74% of customers, up from 47%, and the company retrained about 8,500 call center staff as interior design advisors, leading to customer satisfaction rising from 60…
Ikea's AI-powered customer service bot Billie, launched five years ago, now handles three-quarters of customer queries, but instead of laying off call center workers, the retailer retrained them, turn…
Ikea has retrained roughly 8,500 call center employees to handle complex customer queries or work as sales-oriented design consultants after deploying its AI-powered customer service bot Billie in 202…
Collectly announced on July 9 that its AI revenue cycle platform and Billie billing agent are now available in Connection Hub on Epic Showroom, enabling health systems to automate patient billing whil…
The article describes a person who emailed "Billie the Platypus," an AI email assistant created by Corey Quinn with a "burned out, cynical" personality. The author received a humorous, menacingly prof…