Gemini Enterprise for Customer Experience

Verizon is deploying Google Cloud's Gemini Enterprise for Customer Experience platform to handle the majority of its inbound consumer calls and chats monthly, freeing customer care representatives for…

Woolworths plans to upgrade its Everyday loyalty AI assistant Mandy into a fully agentic system, following the rollout of its shopper-facing Olive assistant which now handles over 70% of contact-centr…