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Woolworths remakes Everyday chatbot into agentic assistant

Woolworths plans to upgrade its Everyday loyalty AI assistant Mandy into a fully agentic system, following the rollout of its shopper-facing Olive assistant which now handles over 70% of contact-centre interactions. The retailer has built eight proprietary 'agentic judges' to automatically vet Olive's responses for accuracy and compliance before they reach customers. Both assistants run on Google Cloud's Gemini Enterprise for Customer Experience platform.

read1 min views1 publishedJun 28, 2026

Woolworths has disclosed plans to upgrade Mandy - the AI assistant embedded in its Everyday loyalty, mobile, and insurance products - to a fully agentic system, ITnews Australia reports. The announcement extends the retailer's already-live agentic rollout: its shopper-facing Olive assistant, which ITnews says now handles over 70 percent of contact-centre interactions, is set to move from staff-only preview to consumer availability in July. The practitioner detail worth noting is the governance architecture Woolworths built: eight proprietary "agentic judges" that automatically vet every Olive response before it reaches a customer (ITnews, April 2026), including a "number cruncher" that recalculates math claims, a "product detective" that checks legal and food-safety compliance, and a "goal judge" that verifies the agent completed its stated mission. Both assistants run on Google Cloud's Gemini Enterprise for Customer Experience (GECX) platform.

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