Emory University

A customer's months-long effort to recover a missing $2,000 ebike delivery descended into chatbot hell, illustrating a growing corporate trend of using AI to replace human customer service agents. A G…

Researchers from Emory University and IBM developed ContextNest, a context governance framework for autonomous AI agents, achieving a 97% pass rate on retrieval tasks while using 67% fewer tokens. The…

A new survey of 6,000 digital workers by Glean's Work AI Institute found that employees lose an average of 6.4 hours per week "botsitting"—feeding context, supervising outputs, and debugging AI tools—…