Fin has published a curated set of Claude Code skills and hooks used by hundreds of its engineers, alongside a framework distinguishing effective from ineffective skills based on its internal experien…
A 40-person research and data science team at Fin, an AI customer agent company, reported that routine work like SQL querying and dashboard creation has largely disappeared due to AI, role boundaries …
Intercom (now Fin) bet its survival on AI after facing declining revenue and the arrival of ChatGPT. CEO Eoghan and co-founder Des Traynor pivoted the company to focus on AI-powered customer service, …
Fin (formerly Intercom) has created a Forward-Deployed Data Scientist (FDDS) role to measure AI ROI for enterprise customers, complementing Forward-Deployed Engineers. The FDDS defines success metrics…
Intercom announced that its AI agent, Fin, can now be deployed as a Service Agent on top of HubSpot and Freshworks helpdesks, allowing customers to integrate the platform in under an hour without migr…
Intercom, the company that invented the chat widget 15 years ago, has launched a new interface called the Spotlight Messenger for AI agents, replacing the traditional bottom-corner chat icon with a ce…
Anthropic's Claude AI agent was producing inaccurate data analysis for Fin, a company where 700 of 1,400 employees now query the warehouse daily using the tool. Internal audits found consistent errors…
Fin AI has released Fin Voice 2, a voice agent built on its new Apex Flash model, claiming it is the fastest and most natural AI agent for phone-based customer service. The company is offering a live …
Companies are increasingly hiring go-to-market (GTM) engineers to build custom internal tools that outperform off-the-shelf SaaS products, particularly in sales. Nicolas Sharp, co-founder of Attio, fr…
A software company that set a goal to double its R&D productivity within 12 months using AI-assisted engineering achieved the target in nine months, with time to spare. The organization, which serves …
Fin, a customer service platform, tripled its research and development output within 16 months by forming a dedicated, autonomous core team of senior engineers and making it every employee's job to co…
Fin, a customer service AI company, found that newer frontier models like Claude Sonnet 4.5 and Opus 4.5 failed to outperform the older Sonnet 4.0 on its specific customer service tasks. The company’s…
In B2B AI systems, two distinct user groups—customer-builders who configure the system and end-users who query it—require different types of transparency to build trust. Customer-builders need visibil…
Fin, formerly known as Intercom, announced today that it has changed its corporate name to Fin, effective immediately. The company's customer service software platform will continue to operate under t…
AI tools default to generic, average outputs when users provide vague instructions, according to a team building with Claude. The team argues that leaving blanks in prompts forces AI to make decisions…
Intercom announced Fin for Ecommerce, an AI shopping assistant that handles sales and customer service across the full customer journey, from product discovery to post-purchase support. The tool, whic…