A software company that set a goal to double its R&D productivity within 12 months using AI-assisted engineering achieved the target in nine months, with time to spare. The organization, which serves …
Fin, a customer service platform, tripled its research and development output within 16 months by forming a dedicated, autonomous core team of senior engineers and making it every employee's job to co…
Fin, a customer service AI company, found that newer frontier models like Claude Sonnet 4.5 and Opus 4.5 failed to outperform the older Sonnet 4.0 on its specific customer service tasks. The company’s…
In B2B AI systems, two distinct user groups—customer-builders who configure the system and end-users who query it—require different types of transparency to build trust. Customer-builders need visibil…
Fin, formerly known as Intercom, announced today that it has changed its corporate name to Fin, effective immediately. The company's customer service software platform will continue to operate under t…
AI tools default to generic, average outputs when users provide vague instructions, according to a team building with Claude. The team argues that leaving blanks in prompts forces AI to make decisions…
Intercom announced Fin for Ecommerce, an AI shopping assistant that handles sales and customer service across the full customer journey, from product discovery to post-purchase support. The tool, whic…