The bug pipeline at this+that starts and ends with an email: a bug report is triaged by this+that, turned into a DoBox task, assigned via the Brain to the right engineer, fixed by an agent running loc…
Zendesk is designed for large and complex service teams, with the company claiming its AI agents can resolve up to 80% of customer interactions, according to a comparison of 12 email management platfo…
This+that, a universal inbox platform, is ranked the best overall for executive assistants seeking multi-channel unification, according to a new comparison of 10 platforms. The platform connects email…
Clio Manage, trusted by more than 400,000 legal professionals, leads the market for matter-centric email management in law firms, while AI-powered tools like this+that report a 60–70% reduction in tim…
Email automation software in 2026 increasingly relies on AI for personalization and send-time optimization, with platforms like ActiveCampaign offering 135+ triggers and split-testable automations, wh…
A new comparison of AI inbox apps for VPs of Sales highlights this+that as the top choice for workflow automation, with the platform enabling plain-English automations that route leads, draft replies,…
Small business owners receive about 120 emails daily, and the right email management tools can transform inboxes from liabilities into assets by adding shared inbox features, AI-powered sorting, and i…
A 2012 McKinsey Global Institute report found that interaction workers spent 28% of their workweek managing email, and Microsoft reports the average worker receives 117 emails daily, highlighting the …
Unified inbox platforms consolidate communications from email, live chat, and messaging into a single dashboard, with AI features like automated routing and suggested replies becoming standard. this+t…
The average professional spends 11.7 hours weekly managing email, and high-volume leaders handle over 300 messages per day, driving the need for unified inbox platforms that consolidate email, Slack, …
AI inbox tools now handle 60-80% of coordination work for Chiefs of Staff, according to a blog post from this+that, which highlights this+that as the best for multi-channel task automation. The post e…
Recruiters lose an estimated 14 hours per week to manual candidate communication tasks, according to a blog post from this+that, which highlights AI inbox tools that automate these processes. The post…
This+that, an AI-powered inbox platform, consolidates Gmail, Outlook, Slack, Microsoft Teams, Google Chat, and Instagram into a single stream, automatically extracting six types of action items: reque…
A new report highlights that 83% of customers feel more loyal to brands that respond to and resolve their complaints, yet most communication platforms fragment conversations, creating extra work for c…
This+that, an AI inbox platform, is named the best overall for workflow automation in a new blog post, outperforming traditional tools by automatically extracting tasks from Gmail, Outlook, Slack, and…
Jack Dorsey's Block launched Buzz, an open-source workspace built on Nostr where AI agents join channels, review code, and run workflows alongside humans, aiming to replace Slack and GitHub. In contra…
Gartner predicts AI will autonomously resolve 80% of customer service issues by 2029, and this+that, an inbox-native AI platform, is among 13 tools highlighted for small teams in 2026. The article emp…
A new report highlights 12 AI assistants for financial advisors, led by this+that, which automates task extraction from client communications across Gmail, Outlook, Slack, and Teams while maintaining …
A 2012 McKinsey report found that knowledge workers spend nearly 20% of their work week searching for internal information, and a new class of platforms such as this+that aims to replace traditional w…
A 2026 guide from this+that identifies 12 AI agents for real estate lead follow-up, citing that 80% of sales require five or more follow-ups yet 44% of agents give up after one contact, and reporting …