cd/entity/Shep Hyken· home› entities› Shep Hyken
grep -l @shep hyken /news/*.json | wc -l → 3

Shep Hyken

mentions 3 type Person feed RSS

// recent coverage 3 mentions

12:00
2026-08-20
bradenkelley.com
artificial-intelligence

AI’s Absurd Response to an Absurd Question

At the CX Malaysia conference, Dr. Shreekant Vijaykar of COPC Inc. demonstrated that AI can make absurd mistakes, citing an example where ChatGPT failed to recognize that a customer's shoe mix-up was …

18:37
2026-08-10
bradenkelley.com
artificial-intelligence

Top 10 Human-Centered Change & Innovation Articles of July 2026

Human-Centered Change & Innovation published its ten most popular articles of July 2026, led by Shep Hyken's 'What Happens When AI Becomes Your Customer?' and Braden Kelley's 'The Experience Economy 2…

12:00
2026-07-23
bradenkelley.com
artificial-intelligence

What Happens When AI Becomes Your Customer?

AI is increasingly making buying decisions on behalf of customers, according to author Mark Schaefer in his book 'How AI Changes Your Customer: The Marketing Guide to Humanity’s Next Chapter.' Schaefe…

// co-occurs with top 8 entities
ChatGPT 2 Mark Schaefer 1 How AI Changes Your Customer: The Marketing Guide to Humanity’s Next Chapter 1 Athena 1 MIT 1 University of Pennsylvania 1 Dr. Shreekant Vijaykar 1 COPC Inc. 1
// topics top 4 topics
artificial intelligence 3 ai ethics 2 ai products 2 ai tools 1