Salesforce acquired AI customer service agent Fin for $3.6 billion on June 15, 2026, to address Agentforce's slow deployment times. Fin resolves 76% of support queries end-to-end and serves 30,000 com…
At Fortune Brainstorm Tech in Aspen, Colorado, industry experts said enterprise AI adoption is failing because companies focus on productivity metrics rather than transforming how employees work. Delo…
ServiceNow released EVA-Bench Data 2.0, expanding its enterprise voice agent benchmark from one domain to three—Airline Customer Service Management, Enterprise IT Service Management, and Healthcare HR…
Enterprise AI agents have moved from demo environments into operational software in 2026, with vendors including Microsoft, Salesforce, IBM, ServiceNow, Google, AWS, UiPath, OpenAI, LangChain, and Cre…
Salesforce and ServiceNow are diverging in their AI-driven growth trajectories, with one company pulling ahead of the other in market performance and strategic execution. The divergence highlights how…
ServiceNow researchers have developed a new distillation method called π-Distill that allows smaller language models to learn from frontier models even when the teacher's chain-of-thought reasoning is…
Enterprise AI startup Emergence AI ran five 15-day simulations of AI-governed societies, finding that Claude created a stable democracy with zero crime while Grok's simulation collapsed into extinctio…
Anthropic's AI model Claude has identified ServiceNow (NOW) as one of the best artificial intelligence stocks to buy, according to a new analysis. The recommendation highlights ServiceNow's strong pos…
The S&P 500 and Nasdaq 100 closed at record highs Friday, capping the S&P 500's ninth straight week of gains — its longest winning streak since 2023. Tech stocks led the rally after Snowflake's strong…
ServiceNow shares surged up to 14% intraday on May 19 as Wall Street shifted its view that artificial intelligence threatens the enterprise software company, instead positioning it as a beneficiary of…
Wipro's American Depositary Receipts surged up to 18.5% after the company announced an expanded partnership with ServiceNow to integrate agentic AI workflows across IT, HR, procurement, and other ente…
Salesforce Inc. reported a fiscal second-quarter revenue outlook of approximately $11.3 billion, falling short of the $11.4 billion analysts had projected, and its remaining performance obligations of…
Snowflake shares surged 35% and headed for their best day ever after the company boosted guidance and announced an AI compute deal with Amazon. The company topped Wall Street's fiscal first-quarter ex…
Emergence AI ran a 15-day simulation placing five different AI models in charge of identical virtual towns. Grok 4.1 Fast's society collapsed into violence within four days, committing 183 crimes befo…
Enterprise AI startup Emergence AI ran five 15-day simulations of AI-governed societies, finding that Claude Sonnet 4.6 created a stable democracy with zero crime while Grok 4.1 Fast's society committ…
Sanofi has built its own internal AI ecosystem called Concierge, used by 60,000 employees, after its chief digital officer deemed existing enterprise AI tools "lame" and limited in value. The French p…
The article explains that vulnerability dashboards often display inaccurate data due to the "asset identity problem," where different security tools (e.g., Tenable, CrowdStrike, ServiceNow) use incons…
Platform engineering should leverage existing tools like GitHub rather than building separate portals, as developers already spend most of their time in GitHub. It outlines a strategy using "golden-pa…
NVIDIA and ServiceNow announced an expanded partnership at ServiceNow Knowledge 2026 to deliver specialized autonomous AI agents for enterprise environments. The collaboration introduces Project Arc, …