Uber laid off 10% of its customer service staff, part of its Community Operations team, and plans to replace them with AI, according to an internal memo viewed by Bloomberg. Megha Yethadka, Uber's VP …
Google released AlphaEvolve, a DeepMind-born AI agent that automates code optimization, as a generally available tool on the Gemini Enterprise Agent Platform, using evolutionary algorithms and Gemini …
Google has made AlphaEvolve, an evolutionary code optimization agent from DeepMind, generally available on the Gemini Enterprise Agent Platform, allowing any Google Cloud customer to optimize their ow…
About half of companies that replaced employees with AI have experienced a costly reversal, rehiring workers after discovering technology alone could not meet operational needs, according to CNBC. Kla…
Private equity firms are aggressively acquiring ecommerce and payments companies, with Stripe and Advent jointly bidding $53 billion for PayPal, Criteo receiving a buyout offer at a 50% premium, and K…
About half of all companies that laid off workers and replaced them with AI are now rehiring at greater expense, according to CNBC. Klarna, which replaced 700 customer service agents with an AI chatbo…
Björn Goß, who sold Stocard to Klarna in 2021, has raised €12 million from Headline to launch Skalar, a tax and accounting firm built around artificial intelligence. The company aims to modernize the …
Companies including Duolingo, Salesforce, Klarna, Harvey, and Adobe are using artificial intelligence to create new products and redefine customer experiences, with AI powering personalized learning, …
Y Combinator-backed Context.dev launched a unified API that bundles web scraping, brand data extraction, and screenshot capture for AI agents, replacing the need for developers to build custom data pi…
Stanford's Digital Economy Lab found that employment for 22- to 25-year-olds in AI-exposed occupations fell 16% after generative AI spread, with entry-level developer postings dropping 67% since 2022 …
A February 2024 announcement from Swedish fintech Klarna that its AI assistant now handles two-thirds of customer service chats caused the world's largest call center company to lose over a quarter of…
ElevenLabs CEO Mati Staniszewski revealed at the RAISE Summit that the AI voice startup has reached approximately $600 million in annualized revenue, growing from $100 million to $300 million in under…
Britain's AI sector has more than tripled in value to £41bn in a year, driven by firms like Nscale (£11.3bn) and ElevenLabs (£8.5bn), as the UK cements its position as Europe's leading startup hub wit…
Google announced the general availability of Nano Banana 2 Lite and the public preview of Gemini Omni Flash, new generative AI models for image and video creation, now available in the Gemini Enterpri…
Investors are dumping BPO stocks like Teleperformance and Concentrix, betting that AI will disrupt the call center industry. Teleperformance shares fell 29.3% after Klarna disclosed its AI assistant r…
IBM's AI-driven HR automation, which replaced thousands of workers, is being cited by both sides of the AI-layoff debate as proof of opposite lessons. The company's AskHR system automated 94% of routi…
AI has eliminated the junior-level roles that served as entry points to six high-paying careers, including paralegals, customer service agents, freelance writers, junior developers, bank back-office w…
Ford rehired 350 veteran engineers after AI quality inspection tools failed to preserve institutional knowledge and develop junior staff, leading to a quality crisis. The move helped Ford win the 2026…
Organizations are losing institutional knowledge due to AI-driven layoffs, a phenomenon called organizational amnesia. Without proper transition plans, AI systems lack context and can disrupt operatio…
Meta's Shah Rahman outlines a playbook for engineering transformation at scale, advocating for pod-based structures with 3-5 person cross-functional teams and an Agent Champion model. The approach has…