According to CIO magazine analysis citing MIT's GenAI Divide report, 88% of AI agent pilots never reach production due to execution gaps, while 95% of generative AI pilots delivered no measurable profit-and-loss impact despite $30-40 billion in enterprise spending. CIO documented that Klarna reduced its workforce from 5,000 to 3,800 employees after deploying AI assistants handling two-thirds of customer service chats, but later backtracked after the service and product quality declined.
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- Press
[Read article](https://www.cio.com/article/4204089/the-risk-of-ai-agents-for-the-cio-loss-of-perspective.html) - Press
[Read article](https://www.cio.com/article/4204035/ais-measurement-crisis-is-over-the-translation-crisis-is-next.html)
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source & further reading
getreadyforagents.com — original article
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