Executives from Cisco, Five9, Zoom, Talkdesk and Converged Technology Professionals argued at theCUBE Research's AI ROI in Contact Center Summit that containment and deflection are vanity metrics the …
Five9 Inc. CEO Amit Mathradas said the cloud contact center software provider is building what it calls "Humantic" contact centers that pair human agents with AI agents rather than pursuing full autom…
Gartner projects conversational AI will cut contact center labor costs by $80 billion this year, but theCUBE Research principal analyst Bob Laliberte and ZK Research founder Zeus Kerravala said at the…
TheCUBE Research will host 'The AI ROI in Contact Center Summit' on Sept. 11, where analysts will assess whether contact center AI deployments deliver measurable economic value, according to principal…
Regal Voice Inc. today unveiled an integration with Five9 Inc. that makes its autonomous AI voice agents available to Five9's contact center customers, enabling automated follow-up texts or calls trig…