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Converged Technology Professionals

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23:18

2026-09-23

siliconangle.com

artificial-intelligence

Containment is dead: Five takeaways from the AI ROI in Contact Center Summit

Executives from Cisco, Five9, Zoom, Talkdesk and Converged Technology Professionals argued at theCUBE Research's AI ROI in Contact Center Summit that containment and deflection are vanity metrics the …

// co-occurs with top 7 entities

theCUBE Research 1 Cisco Systems Inc. 1 Five9 Inc. 1 Zoom Communications Inc. 1 Talkdesk Inc. 1 Vinod Muthukrishnan 1 Pedro Andrade 1

// topics top 4 topics

artificial intelligence 1 generative ai 1 ai agents 1 ai products 1