Chris O'Shea

Centrica, the owner of British Gas, plans to cut 1,300 call centre jobs over two years as CEO Chris O'Shea claims over 90% of customers prefer using AI chatbots and digital channels over speaking with…

Centrica, the parent company of British Gas, is cutting 1,300 call centre jobs because CEO Chris O'Shea says most customers prefer chatbots over human support, adding to 500 roles eliminated in June f…