17:14
2026-07-23
cryptobriefing.com
artificial-intelligence
Centrica cuts 1,300 call centre jobs as AI replaces human support, signaling broader automation wave
Centrica, the parent company of British Gas, is cutting 1,300 call centre jobs because CEO Chris O'Shea says most customers prefer chatbots over human support, adding to 500 roles eliminated in June f…