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Capgemini Research Institute

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18:51

2026-07-24

dev.to

artificial-intelligence

Why Sick Patients Hate Your Cheerful Conversational Voice AI

A developer argues that cheerful, upbeat conversational voice AI in healthcare settings causes severe cognitive friction and erodes patient trust. Statistics show 68% of patients report heightened fru…

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Journal of Medical Internet Research 1 Gartner 1

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artificial intelligence 1 ai products 1 ai ethics 1 natural language processing 1