A legal analysis of AI liability finds that no single law governs who pays when an AI system gives harmful advice, forcing courts to fit the technology into existing contract, consumer-protection, neg…
Toronto Pearson Airport has deployed four biometric e-gates with Air Canada as part of a digital ID pilot aimed at expanding capacity from 47 million annual passengers to 65 million in the early 2030s…
Air Canada lost a legal case in late 2022 when its customer service chatbot provided incorrect bereavement fare information, leading to a passenger's successful lawsuit. The failure stemmed from a RAG…
AI-powered email and calendar assistants that prioritize messages are not just compressing information but also allocating user attention, and their errors can be invisible, according to a new analysi…
The Civil Resolution Tribunal of British Columbia ruled in February 2024 that companies are liable for information provided by their AI chatbots, holding Air Canada responsible for misleading advice g…
The EU AI Act, Regulation (EU) 2024/1689, becomes fully enforceable on 2 August 2026, with fines up to €35 million or 7% of global annual turnover for non-compliance, and organisations deploying AI ag…
AI hallucinations are fabricated or incorrect responses produced by AI models, and they are a built-in property of how these models work, not rare edge cases. High-profile incidents include Google's B…
Job van der Voort, CEO and cofounder of Remote, argues that companies fail at AI not because the technology is flawed but because it exposes pre-existing operational problems, citing Remote's compress…
Startups in 2026 are replacing customer support headcount with AI agents, but successful deployments treat it as a tiered system, not a blanket replacement. Klarna's OpenAI-built assistant, which repo…
A Canadian tribunal ruled that Air Canada was liable for its chatbot's incorrect advice about bereavement fares, rejecting the airline's argument that the chatbot was a separate legal entity. Lawyers …
Orka, a policy checkpoint tool for AI agents, intercepts actions before execution to prevent runaway loops, budget overruns, and dangerous operations, logging everything to a tamper-evident ledger. Th…
A German court ruled that Google is liable for its AI search summaries, rejecting defenses that users should not blindly trust AI-generated information. The decision follows a similar case where Air C…
The WebArena leaderboard shows that even the best-performing AI agents have a success rate of only 45.7% on real-world tasks, highlighting significant challenges in reliability, cost, and user trust. …
Seventy-one percent of organizations say AI has access to core business systems, but only 16% govern that access effectively, according to the 2026 CISO AI Risk Report. AI incidents surged 56.4% from …
A developer's guide details how to evaluate LLM outputs in production using system prompts, scored rubrics, and runtime guardrails, citing the Air Canada chatbot hallucination case as a cautionary exa…
Most public LLM failures are harness failures, not model failures, according to a senior AI agent builder who argues that a good harness is the difference between a demo and a functioning automation. …
Airlines are deploying generative-AI chatbots for customer service, but booking problems persist. British Airways invested over £100 million in AI forecasting, Virgin Atlantic launched a Concierge cha…
Air Canada was ordered to pay CAD $812.02 in damages after its chatbot provided false bereavement fare information, and attorney Steven Schwartz was fined $5,000 for submitting a legal brief with fabr…
A developer argues that responsibility for AI decisions falls entirely on developers, not the AI itself, citing incidents such as Air Canada's false chatbot response, Waymo mishaps in Texas, and Amazo…
A Canadian BMW dealership was forced to honor a $27,162.79 CAD offer for a used X3 after its AI chatbot mistakenly quoted that price to a customer. The chatbot, named Quinn, misinterpreted the amount …