A Canadian tribunal ruled that Air Canada was liable for its chatbot's incorrect advice about bereavement fares, rejecting the airline's argument that the chatbot was a separate legal entity. Lawyers …
Orka, a policy checkpoint tool for AI agents, intercepts actions before execution to prevent runaway loops, budget overruns, and dangerous operations, logging everything to a tamper-evident ledger. Th…
A German court ruled that Google is liable for its AI search summaries, rejecting defenses that users should not blindly trust AI-generated information. The decision follows a similar case where Air C…
The WebArena leaderboard shows that even the best-performing AI agents have a success rate of only 45.7% on real-world tasks, highlighting significant challenges in reliability, cost, and user trust. …
Seventy-one percent of organizations say AI has access to core business systems, but only 16% govern that access effectively, according to the 2026 CISO AI Risk Report. AI incidents surged 56.4% from …
A developer's guide details how to evaluate LLM outputs in production using system prompts, scored rubrics, and runtime guardrails, citing the Air Canada chatbot hallucination case as a cautionary exa…
Most public LLM failures are harness failures, not model failures, according to a senior AI agent builder who argues that a good harness is the difference between a demo and a functioning automation. …
Airlines are deploying generative-AI chatbots for customer service, but booking problems persist. British Airways invested over £100 million in AI forecasting, Virgin Atlantic launched a Concierge cha…
Air Canada was ordered to pay CAD $812.02 in damages after its chatbot provided false bereavement fare information, and attorney Steven Schwartz was fined $5,000 for submitting a legal brief with fabr…
A developer argues that responsibility for AI decisions falls entirely on developers, not the AI itself, citing incidents such as Air Canada's false chatbot response, Waymo mishaps in Texas, and Amazo…
A Canadian BMW dealership was forced to honor a $27,162.79 CAD offer for a used X3 after its AI chatbot mistakenly quoted that price to a customer. The chatbot, named Quinn, misinterpreted the amount …
A developer compiled a chronological review of public AI-agent incidents from the past sixteen months, arguing that the root causes are not model failures but mundane engineering issues like unconstra…
Forbes published a roundup of five high-profile AI failures at Air Canada, Zillow, Samsung, CNET, and IBM, highlighting governance, data, and trust risks. A Canadian tribunal ordered Air Canada to pay…
Meera, a GenAI engineer at AcmeAI, addresses prompt regression risks by implementing evaluation gates with LangSmith, building a routing benchmark dataset and correctness evaluator to catch silent fai…