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22:12
2026-08-10
vtdigger.org
artificial-intelligence

Kinney Drugs pulls back AI tool after customer complaints

Kinney Drugs, a Vermont and New York pharmacy chain, pulled back its AI phone assistant named Burt after hundreds of customer complaints about medication delays, inaccurate refill information, and pri…

21:17
2026-08-03
vtdigger.org
ai-policy

Scott’s veto reasoning doesn’t hold up

Vermont Public Interest Research Group climate and energy program director Ben Edgerly Walsh argues that Gov. Phil Scott's veto of data center bill H.727 was unjustified, noting the bill passed both c…

01:35
2026-07-30
vtdigger.org
artificial-intelligence

A pharmacy chain in Vermont implemented AI for efficiency

Kinney Drugs, a pharmacy chain in Vermont and New York, implemented an AI assistant for prescription refills in May, but customers report the tool is causing delays, incorrect orders, and privacy conc…