AI product teams are building for capability when they should be building for trust, argues a new analysis. The key to user delegation is not model competence but continuity, shared context, boundary …
AI capability alone does not produce user delegation; trust does. A professional spends ten minutes reviewing an AI's draft but only one minute with a junior colleague's, because trust requires contin…
AI capability alone does not enable delegation; trust is the missing link. A professional spends ten minutes reviewing a model's draft versus one minute approving a junior colleague's work, despite th…
The AI industry has focused on improving model capability, but the real barrier to user adoption is trust, not competence. A professional spends more time reviewing an AI's output than a junior collea…