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[ARTICLE · art-99760] src=usevoicelink.co ↗ pub= topic=ai-agents verified=true sentiment=· neutral

Voice Agent for Customer Support

Voicelink, a customer support platform, claims its AI agents resolve 94% of customer contacts on first touch across chat, voice, and telephony, with automatic escalation to human agents after two failed attempts and manager approval for refunds over $200. The platform integrates with Stripe, Calendar, and Zendesk, and offers web, embed, and SIP trunking options.

read2 min views8 publishedAug 17, 2026

AI agents that answer, qualify, book, and resolve across chat, voice, and telephony — and bring in your team only when it counts.

Try a demo call

Routing Support agent ← billing intent

ToolsStripe · Calendar · Zendesk1
ApprovalsRefunds over $2002

Escalation 2 failed attempts → human

Outcomes 94% resolved on first contact

3 tools · auto-execute on

If refund > $200 → manager approval

Conversation on the surface. A system underneath. #

Voicelink runs the workflow behind every conversation — routing, tools, approvals, escalation, and outcomes.

Web call & chat

A full-page agent experience hosted on your site.

Embed

A drop-in widget for any page. Chat or voice, no code.

Telephony

Connect a real phone number over SIP trunking, or bring your own carrier. Inbound and outbound calls, answered by your agents.

Voice or chat, wherever your customers reach you #

One platform, every entry point.

Built for the whole conversation

Everything an agent needs to close the loop #

Every capability your team needs, in one platform.

Explore the platform →

Multiple channels

Web, embedded widgets, and phone — one platform for every entry point.

Natural conversation

Understand intent, hold context, and respond in real time.

Specialized agents

Give sales, support, billing, and recruitment their own agents.

Human escalation

Hand off to a person without making the customer repeat themselves.

Tools & integrations

Book, send, verify, and update records while the conversation happens.

Structured workflows

Pair natural conversation with required fields, approvals, and fallbacks.

Conversation intelligence

Every call transcribed, summarized, and scored against its outcome.

Built for the conversations that run your business #

Integrations

Works with the tools you already run on #

Keep your existing platforms as the system of record. Voicelink plugs into the rest.

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