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​The Travel Agency Of One: Why AI Should Make Small Businesses More Human, Not Less

Forbes Councils member Joel Frenette argues that small-business owners should use AI to automate administrative tasks, freeing time for more personal customer service. He emphasizes that AI should enhance human interaction rather than replace it, citing examples like automated scheduling and personalized follow-ups.

read1 min views1 publishedAug 12, 2026
​The Travel Agency Of One: Why AI Should Make Small Businesses More Human, Not Less
Image: Machinebrief (auto-discovered)

By Joel Frenette, Forbes Councils MemberSource:

Forbes InnovationHere's how small-business owners can use AI to automate busywork, strengthen customer relationships and create more time for meaningful, human service.

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source & further reading
machinebrief.com — original article How AI Agents Are Changing ERP And What CIOs Need To Know Google’s new Pixel 11 puts Gemini at center of AI phone battle with Apple Apple Made On-Device AI Easy, But That Doesn't Mean Your App Needs It
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