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[ARTICLE · art-76599] src=news.ycombinator.com ↗ pub= topic=ai-products verified=true sentiment=↓ negative

Tell HN: Our paid Claude AI subscription unavailable >1 week and no support

A company using Anthropic's Claude AI Team plan reports their paid subscription has been unavailable for over a week despite all bills being paid, and they have been unable to reach human support beyond the Fin AI chatbot at support@anthropic.com. The user is seeking alternative contact methods and asking if others have experienced similar issues, noting that internal workflows built around Claude are now disrupted.

read1 min views1 publishedJul 28, 2026

| |||||||||||| 1 point by | Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :-( (especially since some people built their interal workflow around Claude, now they are somehow stuck) | ||||||||||| Applications are open till July 27. |

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