{"slug": "tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support", "title": "Tell HN: Our paid Claude AI subscription unavailable >1 week and no support", "summary": "A company using Anthropic's Claude AI Team plan reports their paid subscription has been unavailable for over a week despite all bills being paid, and they have been unable to reach human support beyond the Fin AI chatbot at support@anthropic.com. The user is seeking alternative contact methods and asking if others have experienced similar issues, noting that internal workflows built around Claude are now disrupted.", "body_md": "| ||||||||||||\n1 point by |\nDear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their \"Fin AI Chatbot\" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :-( (especially since some people built their interal workflow around Claude, now they are somehow stuck) | |||||||||||\nApplications are open till July 27. |", "url": "https://wpnews.pro/news/tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support", "canonical_source": "https://news.ycombinator.com/item?id=49080775", "published_at": "2026-07-28 08:00:19+00:00", "updated_at": "2026-07-28 08:22:39.849919+00:00", "lang": "en", "topics": ["ai-products", "ai-tools", "ai-infrastructure"], "entities": ["Anthropic", "Claude AI"], "alternates": {"html": "https://wpnews.pro/news/tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support", "markdown": "https://wpnews.pro/news/tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support.md", "text": "https://wpnews.pro/news/tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support.txt", "jsonld": "https://wpnews.pro/news/tell-hn-our-paid-claude-ai-subscription-unavailable-1-week-and-no-support.jsonld"}}