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OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions

OpenAI is opening ChatGPT as a business platform through a new Business Hub that lets companies claim a profile, add product data, and track how users interact with them. Business Agents, available to eligible US e-commerce providers, let companies talk to customers directly inside ChatGPT.

by read1 min views1 publishedNov 10, 2026

OpenAI is opening up ChatGPT as a business platform: through a new Business Hub, companies can claim their profile, add product data, and track how users interact with them. "Business Agents" let eligible US e-commerce providers talk to customers directly inside ChatGPT.

The article OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions appeared first on The Decoder.

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